Rasim Namazli
Baku
Summary
Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics.My goal was to further develop my knowledge and skills in your company.
Overview
2
2
years of professional experience
Work History
IT Support Specialist
DOST Digital Innovation Center
Baku
11.2023 - Current
- AD and DNS implementation - Live support for access control, uptime and onboarding system - Analyze, develop and implement technology solutions using software, user/server architecture, database and specialized tools - Provide desktops to users/assist with installation and configuration of laptops and peripherals and software
- Managed active directory users, groups, OU's, GPO's to ensure proper access levels are met based on organizational policies.
- Established VPN connections with third party vendors in order to facilitate secure data transfer over the internet.
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Assisted in the installation of new hardware, software, and operating systems.
- Responded to customer inquiries via phone, email, or chat support.
- Installed anti-virus programs on users' computers and configured them accordingly.
IT Support Specialist
Yeni Klinika
Baku
09.2022 - 11.2023
- VmwareESXI - AD and DNS implementation - Healthcare management system health support - Live support for access control, time and attendance system - Analyze, develop and implement technology solutions using software, user/server architecture, database and specialized tools - Assist users with installation and configuration Desktop/laptop computers and peripherals and software to defined standards
- Installed and configured Active Directory, DNS, DHCP services on Windows Servers.
- Managed Active Directory user accounts, groups, and computer objects.
- Configured Group Policy Objects to enforce organizational policies in the domain environment.
- Created records of documents filed or removed from the file system.
- Troubleshot and diagnosed network issues for customers, including configuring and repairing routers and switches.
- Monitored performance of LAN and WAN networks using tools such as SolarWinds Network Performance Monitor.
Education
Electrical, Electronics And Communications Engineering
Azerbaijan Technical University
Baku08-2021
Skills
- Windows Server 2016
- Active Directory
- File Server
- Cisco network equipment configurations
- PRTG
- Wireshark
- VPN
- Network Troubleshooting
- HTML
- CSS
- Teamwork
- Analytical thinking
- Responsible
Languages
Azerbaujan
First Language
English
Intermediate (B1)
B1
Russian
Elementary (A2)
A2
Turkish
Upper Intermediate (B2)
B2
Timeline
IT Support Specialist
DOST Digital Innovation Center
11.2023 - Current
IT Support Specialist
Yeni Klinika
09.2022 - 11.2023
Electrical, Electronics And Communications Engineering
Azerbaijan Technical University
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