Rasul Budagov
Baku,BA
Overview
2
2
years of professional experience
Work History
Support Specialist
Support Specialist
Baku, AZ
05.2023 - 01.2025
Education
High School Diploma -
Baku Secondary School No. 220
Baku 01-2015
Skills
- ✅ Russian — Native Speaker (Perfect written and verbal communication)
✅ English — Intermediate (B1) (Able to read and write support documentation, basic communication)
✅ Customer Support Skills — polite, patient, and clear communication with users
✅ Problem Solving — ability to quickly understand and resolve player issues
✅ Conflict Resolution — handling complaints and frustrated users calmly
✅ Gaming Knowledge — understanding of mobile games mechanics (F2P, PvP, MMO)
✅ Fast Learning — easily adapt to CRM tools (Zendesk, Freshdesk, Intercom)
✅ Teamwork & Remote Work Skills — responsible and disciplined while working from home
✅ Basic Technical Troubleshooting — mobile devices (Android, iOS), connection issues
✅ Google Docs & Sheets — basic data input and handling player reports
✅ Attention to Detail — carefully following scripts and instructions
✅ Stress Resistance — staying calm and polite under high workload
Languages
Turkish
First Language
Turkish
Proficient (C2)
C2
English
Beginner (A1)
A1
Russian
Upper Intermediate (B2)
B2
Timeline
Support Specialist
Support Specialist
05.2023 - 01.2025
High School Diploma -
Baku Secondary School No. 220
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