Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Raul Huseynov

Raul Huseynov

Summary

Motivated IT Technician (Helpdesk Specialist, Computer Engineer) with 5 years of progressive self-experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.

Demonstrated expertise in hardware diagnostics, system maintenance, and user support. Proven track record of leadership and hands-on operational management through the following roles:

  • Help Desk Mentor | Azerbaijan State Oil and Industry University (ASOIU) / IT Club (Jan 2026 – Present) Mentoring aspiring IT enthusiasts by leading structured technical sessions on computer hardware, troubleshooting protocols, and Help Desk fundamentals. Preparing curriculum and practical evaluations to bridge the gap between academic concepts and real-world IT support.
  • Payment Operations Associate | Gloria Jean's Coffees (Jun 2026 – Present) Managing daily point-of-sale (POS) operations, executing accurate financial transactions, and delivering top-tier customer service in a fast-paced environment. Ensuring daily cash reconciliation while maintaining seamless operational workflow at the front end.

Overview

4
4
Languages
7
7
years of professional experience

Work History

PC Hardware & Technical Support Specialist

Dillettante
01.2020 - 08.2026
  • Assembled and maintained 500+ custom PC systems, achieving 100% client satisfaction through precise hardware diagnostics and performance tuning.
  • Managed end-to-end repair processes, coordinating component sourcing, system stress testing, and OS deployment to ensure optimal performance.

Helpdesk Mentor

Azerbaijan State Oil And Industry University
01.2026 - Current
  • Facilitated workshops on professional skills enhancement, including communication, leadership, and teamwork.
  • Developed resource materials including guides and templates to assist mentees in achieving their personal objectives.
  • Worked with patience and flexibility, adapting to individual student needs to maximise mentoring potential.
  • Organised materials and spaces to support student learning and engagement for optimum learning.

Cashier

FBCO MMC - Gloria Jeans Coffees
06.2026 - Current
  • Processed cash, credit card, and voucher payments to ensure accurate financial records and seamless transactions.
  • Assisted customers with specific item requests by answering questions and providing product advice to enhance their shopping experience.
  • Greeted and bid farewell to patrons, fostering a welcoming atmosphere throughout their visit.

Education

Lyceum named after Heydar Aliyev
Middle School
01-2024

Computer Engineering in

AZERBAİJAN STATE OIL AND INDUSTRY UNIVERSITY
Bachelor

Java & Backend Developer

Pragmatech
Course

Skills

  • Technical training
  • Technical support management
  • Technical documentation
  • Analytical thinking
  • Problem-solving
  • Project coordination
  • Deadline management
  • Customer-centric approach
  • Willingness to learn
  • Calm under pressure
  • Stress management
  • Patience under pressure
  • Leadership
  • Communication skills
  • Creative problem solving

Languages

Azərbaycan
Proficient
C2
Türk
Proficient
C2
İngilis
Advanced
C1
Rus
Intermediate
B1

Timeline

Cashier

FBCO MMC - Gloria Jeans Coffees
06.2026 - Current

Helpdesk Mentor

Azerbaijan State Oil And Industry University
01.2026 - Current

PC Hardware & Technical Support Specialist

Dillettante
01.2020 - 08.2026

Lyceum named after Heydar Aliyev

Computer Engineering in

AZERBAİJAN STATE OIL AND INDUSTRY UNIVERSITY

Java & Backend Developer

Pragmatech

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Raul Huseynov