Raul Ilizaliturri
Gilbert
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
22
22
years of professional experience
Work History
Veterans Benefits counselor
Azdvs
10.2023 - Current
- Review and analyze complex medical information to determine service connection and disability entitlement
- Analyzes claims to determine if disabilities were incurred or aggravated by military service for purpose of compensation
- Assures proper application of federal law and regulations for rating determinations
- Develops methods to ensure quality processing of Veterans' claims
- Helps in the training of new employees
Assistant Department Service Officer
VFW
11.2021 - 10.2023
- Make determinations as to eligibility for type of benefit to include questions relating to military service, medical evidence, and evaluate evidence of income, employability and dependency
- Review claim cases to assure all issues have been addressed, applies and interprets VA laws, including veteran case law, existing statutes and procedures and precedent rulings
- Initiates and conducts studies and performs or oversees projects related to areas of assignment, including those that may be controversial of high Department or public interest, or confidential in nature
- Works closely with management as well as budget staff in developing and finalizing budget requests and spending reports
- Improved customer satisfaction by resolving service inquiries and complaints in a timely manner.
- Employed conflict resolution techniques to de-escalate customer concerns and restore satisfaction.
Team Lead
Carvana
01.2021 - 11.2021
- Managed schedules, prepared detailed reports on updates to project specifications, minimized resource and time losses by addressing employee or production issues
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
Carrier Supervisor
USPS
05.2018 - 01.2021
- Enhanced operational performance and reduced labor expenses, trained employees to maximize team productivity, developed and deepened relationships with customers and vendors
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Developed strong relationships with clients, providing excellent customer service and support.
Data Analyst Manager
Cubic Applications
07.2010 - 10.2020
- Trained in conflict resolution among subordinates and superiors
- Evaluated new analytics tools and technologies, making informed recommendations on potential investments to enhance team capabilities.
- Provided strategic plotting and navigation for training in warfare areas
- Coordinated statistical data analysis, design and information flow which helps others learn through formal or informal methods
Military Police Team Leader
US Army Reserves
01.2003 - 01.2015
- Supervised police operations investigating civil disturbances on base, scheduled base entry points to provide 24/7 force protection
- Maintained 100% accountability of assigned equipment worth more than $1.5 million
- Improved team efficiency by streamlining communication processes and establishing clear protocols during operations.
- Spearheaded multiple community outreach initiatives, reinforcing positive relations between the military and civilian communities.
- Enforced strict compliance with rules of engagement ensuring ethical conduct among subordinates during operations.
Education
BS - Business Management
University of Phoenix
Phoenix, AZ08.2022
Skills
- Researching issues
- Developing relationships
- Paperwork processing
- Networking skills
- Data analysis
- Employee counseling
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Veterans Benefits counselor
Azdvs
10.2023 - Current
Assistant Department Service Officer
VFW
11.2021 - 10.2023
Team Lead
Carvana
01.2021 - 11.2021
Carrier Supervisor
USPS
05.2018 - 01.2021
Data Analyst Manager
Cubic Applications
07.2010 - 10.2020
Military Police Team Leader
US Army Reserves
01.2003 - 01.2015
BS - Business Management
University of Phoenix
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