Raven Hayes
Winslow
Summary
Hardworking employee enthusiastic about learning the Sales Advocate field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Extremely enthusiastic, friendly, and very patient. Very dependable and reliable. Driven to provide quality customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Advocate position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Behavioral Health Technician
Community Bridges Inc.
02.2015 - 01.2017
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated Peer Support groups.
- Intake Specialist
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Prepared and submitted daily [Type] reports to management.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
Behavioral Health Technician
Winslow Guidance Associates
01.2011 - 01.2015
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Prepared and submitted daily [Type] reports to management.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained transaction security by verifying payment cards against identification.
- Entered and updated sensitive customer information during check-ins and room changes.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Delivered timely and accurate charge submissions.
- Met weekly revenue quotas.
- Exceeded weekly revenue quotas individually and with fellow staff members.
Daycare Teacher
World Of Wonder Daycare
03.2006 - 07.2009
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Utilized technology to develop instructional materials and activities for children.
- Created safe and nurturing learning environment for preschoolers.
- Guided students to develop social, emotional and physical skills.
- Modeled positive behavior and communication skills for students.
Education
Associate Degree in Behavioral Health - Behavioral Aspects of Health
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ06.2016
High School Diploma -
Winslow High School
Winslow, AZ05.2008
Skills
- Interpersonal Communication Skills
- Expense Reporting
- Problem-Solving Strengths
- Customer Relations
- Profit Target Achievement
- Client Development and Retention
- Maintaining Customer Database
- Complex Problem-Solving
- Technological Knowledge
- Incident Reporting
- Crisis Intervention
- Activity Monitoring
- Security Procedures Knowledge
- Charting and Clinical Documentation
- Team Meetings
- Supporting Daily Living Needs
- Health Plan Benefits
- Group Facilitation
- Patient Intervention
- Maintaining Safety Standards
- Best Practices and Standards
- Administrative Support
- Behavioral Control
- Documentation Skills
- Care Coordination
- Social Perceptiveness
- Problem-Solving Skills
- Word Processing
- Guest Satisfaction
- Cash Handling
- Mail Handling
- Time Management
- File Management
- Listening Skills
- Technical Support
- Front Office Support
- Guest Relations
- Efficient Service
- Professional Telephone Etiquette
- Revenue Reviews
- Maintaining Clean Work Areas
- Customer Care
Timeline
Behavioral Health Technician
Community Bridges Inc.
02.2015 - 01.2017
Behavioral Health Technician
Winslow Guidance Associates
01.2011 - 01.2015
Daycare Teacher
World Of Wonder Daycare
03.2006 - 07.2009
Associate Degree in Behavioral Health - Behavioral Aspects of Health
Maricopa Community Colleges - Rio Salado Community College
High School Diploma -
Winslow High School
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