Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raven Hayes

Winslow,AZ

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Hardworking employee enthusiastic about learning everything about the position applied for. Will strive to learn the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

14
14
years of professional experience

Work History

Sales Advocate

Spacetel LLC. (Cricket Wireless)
08.2023 - 06.2025
  • Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
  • Resolved customer complaints effectively, ensuring timely follow-up and resolution of issues.
  • Maintained detailed records of customer interactions using CRM software for improved service delivery.
  • Collaborated with team members to streamline processes and improve response times for customer requests.
  • Educated customers on product features and services, enhancing user knowledge and engagement.
  • Developed positive relationships with clients, fostering loyalty and encouraging repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Behavioral Health Technician

Community Bridges Inc.
02.2015 - 01.2017
  • Monitored patient behavior and emotional status to ensure safety and well-being.
  • Assisted in implementing therapeutic activities tailored to individual patient needs.
  • Collaborated with healthcare professionals to develop and adjust treatment plans.
  • Documented patient progress and incidents accurately in electronic health records.
  • Conducted group therapy sessions to foster communication and interpersonal skills among patients.
  • Provided support during intake assessments, ensuring thorough documentation of patient histories.
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.

Lead Behavioral Health Technician

Winslow Guidance Associates
01.2011 - 01.2015
  • Supervised daily operations of behavioral health programs, ensuring adherence to best practices and regulatory standards.
  • Trained and mentored junior technicians on therapeutic techniques and patient engagement strategies.
  • Developed individualized care plans in collaboration with multidisciplinary teams to address patient needs effectively.
  • Monitored patient progress and adjusted treatment plans based on behavioral assessments and feedback.
  • Facilitated group therapy sessions, fostering a supportive environment for open communication among participants.
  • Conducted regular performance evaluations, providing actionable feedback to drive team success and accountability.
  • Established KPIs to monitor progress on strategic goals, facilitating data-driven decision-making for leadership.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Coordinated office operations, ensuring smooth workflow and effective communication among departments.
  • Managed scheduling for executives, optimizing calendar efficiency and prioritizing key meetings.
  • Assisted in preparation of reports and presentations, ensuring accuracy and adherence to deadlines.
  • Implemented office supply management processes, reducing costs through efficient inventory control.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Education

Behavioral Aspects of Health -

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ

Winslow High School
Winslow, AZ

Skills

  • Objection handling
  • Sales reporting
  • Sales training
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Call center operations
  • Professional telephone demeanor
  • Scheduling
  • Call management
  • Follow-up skills
  • Paperwork processing
  • Appointment scheduling
  • Documentation
  • Administrative support
  • Customer relationship management (CRM)
  • Prioritization

Timeline

Sales Advocate

Spacetel LLC. (Cricket Wireless)
08.2023 - 06.2025

Behavioral Health Technician

Community Bridges Inc.
02.2015 - 01.2017

Lead Behavioral Health Technician

Winslow Guidance Associates
01.2011 - 01.2015

Behavioral Aspects of Health -

Maricopa Community Colleges, Rio Salado Community College

Winslow High School

Similar Profiles

CREATE PROFILE
Raven Hayes