Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raven Smith

Tucson

Summary

Dynamic Customer Service Representative with proven success over the last ten years. Excelling in conflict resolution, and technical proficiency. Recognized for exceeding service goals and enhancing customer satisfaction through effective communication and teamwork. Adept at leveraging adaptability to improve processes and deliver swift, accurate support in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Liveops
Tucson
02.2023 - Current
  • Answers incoming calls from customers and provides assistance with product inquiries, billing questions, and other customer service-related issues.
  • Documents call details and resolutions in company databases promptly and accurately.
  • Stays up to date with the latest product developments, updates, and policies to provide accurate and timely support.
  • Provides advanced troubleshooting support for technical products/services, ensuring swift and accurate resolutions.

Customer Service Representative

Arise
Tucson
10.2017 - 02.2023
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
  • Participated in training sessions to improve product knowledge and service skills.

Roadside Assistance Dispatcher

Agero
Tucson
01.2016 - 10.2017
  • Coordinated roadside assistance requests from customers and service providers.
  • Utilized dispatch software to track and manage service calls efficiently.
  • Collaborated with towing companies to ensure prompt response to incidents.
  • Analyzed service trends to identify areas for process improvement in dispatch operations.

Education

Certified Clinical Medical Assistant - Allied Health

Stepful
Tucson, AZ
05-2024

High School Diploma -

Desert View High School
Tucson, AZ
05-2008

Skills

  • Teamwork and collaboration
  • Adaptability
  • Technical proficiency
  • Time management
  • Sales achievement
  • Conflict resolution and escalation handling
  • Effective communication and listening

Timeline

Customer Service Representative

Liveops
02.2023 - Current

Customer Service Representative

Arise
10.2017 - 02.2023

Roadside Assistance Dispatcher

Agero
01.2016 - 10.2017

Certified Clinical Medical Assistant - Allied Health

Stepful

High School Diploma -

Desert View High School
Raven Smith