Ray Gonzales
Surprise
Summary
Quality Assurance Manager with over 10 years of experience in the hosting and software industry. Working with manual and automated testing software to record and determine product quality and readiness. Collaborating with the QA and Development teams to maximize coverage of the software, and maintaining project documents and recording results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
QA Manager
HomeSmart
Scottsdale
03.2022 - Current
- Managed daily activities of QA and Tech Support personnel such as setting goals, providing guidance and assigning tasks.
- Evaluate team performance and provide feedback
- Developed and implemented quality assurance strategies for HomeSmart's operational processes.
- Lead Departments Retrospective Meetings
- Manage and create Cypress automation tests
- Define and manage bi-weekly software releases
- Trained and mentored staff on quality assurance best practices and procedures.
- Analyzed customer feedback to identify areas for quality improvement initiatives.
- Created comprehensive documentation for QA processes and protocols at HomeSmart.
Quality Assurance Lead / Supplier Integration
InkSoft
Tempe
01.2014 - 03.2022
- Creating test cases, test plans, and recording results for analysis.
- Providing advice and direction to the whole team with executing test plans and scripts.
- Prioritizes testing activities for projects involving local and offshore teams.
- From test analysis and throughout testing Identifies, isolates, and tracks bugs.
- Performs manual and automated testing.
- Diagnosing defect and designate priority.
- Manual testing on Apple, Android devices.
- Aid developers and provide detail and guidance of defects.
- Asset third-party vendors directly.
- Supporting API integration and questions.
- Verifying third-party integrations.
- Write customer-facing instruction guides of the software.
Hosting Support
GoDaddy
Gilbert
02.2010 - 11.2013
- Provide support for Domains, SSLs, & Linux/Windows shared hosting plans.
- Assisted customers by answering questions about the services on the account.
- Maintained a high-level customer service score to ensure a high level of support.
- Guide customers verbally through the software to help accomplish their goals.
- Diagnose and troubleshoot customer issues and provide a solution, workaround, or report issues to get fixed.
- Attain monthly sales goals.
Sales Associate
2B Wireless (T-Mobile)
Tempe
07.2007 - 12.2009
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
Education
Some College (No Degree) - Math & Business
Chandler Gilbert Community College
GilbertSkills
- Ability to work without supervision
- Excellent oral and written communication skills
- Skillful in working with Jira, Protractor, Cypress, Selenium, Ghost Inspector, WebStorm, BrowserStack, and CrossBrowser
- Proficient in the web development industry
- Experienced in working with Android, Apple, and Windows devices
- Knowledgeable in website SEO optimization
Certification
- ISTQB
American Software Testing Qualification Board
December 2019
A prerequisite for all other ISTQB certifications. It goes over agile principles to understand the processes of testing, planning, and vocabulary. - Google Ad Words
Google December 2014
A professional accreditation that Google offers to individuals who demonstrate proficiency in basic and advanced aspects of Google Ads.
Timeline
QA Manager
HomeSmart
03.2022 - Current
Quality Assurance Lead / Supplier Integration
InkSoft
01.2014 - 03.2022
Hosting Support
GoDaddy
02.2010 - 11.2013
Sales Associate
2B Wireless (T-Mobile)
07.2007 - 12.2009
Some College (No Degree) - Math & Business
Chandler Gilbert Community College