Ray Mendoza
Tucson
Summary
Results-driven leader with 18 years of entrepreneurial and management experience. Cultivates strong relationships with teams and clients while overseeing administrative and sales operations. Demonstrates business acumen and decisive judgment to achieve and surpass organizational objectives.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Business Owner
Shiprock Express Lube
Shiprock
03.2013 - 09.2023
- Managed daily operations of fast-paced automotive service center.
- Supervised staff to ensure quality customer service and efficient workflow.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Implemented training programs for new employees on service procedures.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Developed schedules to optimize workforce and meet customer demand.
- Oversaw inventory management, ensuring adequate supplies for services offered.
- Coordinated marketing efforts to promote services within the local community.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained, and supervised employees.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Conferred with customers to understand needs and finalize purchase orders.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Addressed customer and employee issues through thorough investigation and effective solutions. quickly through meticulous research and quick decision-making.
- Ensured compliance with all local laws and regulations related to the business operations.
- Resolved conflicts between employees or customers in a timely manner.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Maintained equipment and tools to ensure safe and effective operations.
- Oversaw daily operations of the business and provided guidance when needed.
Education
Associate of Arts - Exercise Science
Fortlewis College
Durango, CO 08.2008 - 07.2012
Valley Center High School
Valley Center, CASkills
- Operations management
- Inventory management
- Vendor negotiation
- Financial reconciliation
- Workforce optimization
- Client relationship management
- Compliance adherence
- Automotive service knowledge
- Marketing strategy
- Problem solving
- Effective communication
- Customer service
Timeline
Business Owner
Shiprock Express Lube
03.2013 - 09.2023
Associate of Arts - Exercise Science
Fortlewis College
08.2008 - 07.2012
Valley Center High School