Raycynthia Redhouse
Kayenta
Summary
Patient Access Specialist with experience at Tuba City Regional Health Care, skilled in HIPAA compliance and exceptional communication.
Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist
Tuba City Regional Health Care
12.2021 - 02.2025
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
Certified Nursing Assistant
Zion's Way Hospice and Home Health
06.2018 - 06.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Certified Nursing Assistant
Tuba City Regional Health Care
10.2013 - 10.2017
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assist providers with procedures, set up equipment.
- Assist with appointment scheduling and answering phone calls.
- Rooming patient, obtaining health history and medical information.
- Obtaining patient currently medication.
Education
Associate of Science - Nursing
Northland Pioneer College
Kayenta, AZAssociate of Science - Nursing
Bryman Collage
Phoenix, AZ05-2008
Skills
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Exceptional communication
- Insurance billing
- Professionalism and ethics
Timeline
Patient Access Specialist
Tuba City Regional Health Care
12.2021 - 02.2025
Certified Nursing Assistant
Zion's Way Hospice and Home Health
06.2018 - 06.2020
Certified Nursing Assistant
Tuba City Regional Health Care
10.2013 - 10.2017
Associate of Science - Nursing
Northland Pioneer College
Associate of Science - Nursing
Bryman Collage
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