Rayden Ferguson
Apache Junction
Summary
Dynamic Assistant Manager at Discount Tire with a proven track record in enhancing customer satisfaction through exceptional service and effective team leadership. Skilled in inventory management and fostering a collaborative work environment, I drive operational excellence and empower staff to achieve performance goals, ensuring compliance with safety standards and promoting a positive customer experience.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Discount Tire
08.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
High School Diploma -
Primavera Online
Gilbert, AZ04-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Task delegation
- Team building
- Operations management
- Staff development
- Policy enforcement
- Orientation and training
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Workplace safety compliance
- Coaching and mentoring
- Inventory management
- Team motivation techniques
- Teamwork and collaboration
- Computer skills
- Staff training
- Professional and courteous
Timeline
Assistant Manager
Discount Tire
08.2021 - Current
High School Diploma -
Primavera Online
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