Raymond Leonard

Review applications for Unemployment Insurance, determine applicant eligibility, and provide assistance with the application process. Conduct interviews, gather information, explain program rules, and maintain accurate case records.

PUA Adjudicator
Review applications for Pandemic Unemployment Insurance, determine applicant eligibility, and provide assistance with the application process. Conduct interviews, gather information, explain program rules, and maintain accurate case records.

PSE III
Take, Review and process applications for Supplemental Nutrition, Cash Assitance,Tempory Assistance for Needy Families and Arizona Health Care Cost Containment System. Determine applicant eligibility, and provide assistance with the application process. Conduct interviews, gather information, explain program rules, and maintain accurate case records.

Temporary to permanent position in order to train for Program Service Evaluator position with Department of Economic Security

Enter requests for prior authorization for advance radiologic imaging studies requested by doctor office’s, free standing imaging facilities, urgent care facilities and hospitals. Maintain privacy of patient information based on company, health plan and HIPPAA standards.

Take incoming calls from members of insurance companies to schedule medical transportation using established guidelines provided by various insurance companies

Credit Services Agent:

Specialty group created to combine functions of Credit Analyst and Customer Service functions into one group

Employee Accounts Representative:

Assist current and former employee’s with their store (Macy’s / Bloomingdales) charge account and prepaid store card accounts in applying credits/adjustments and explain employee discounts. Credit Analyst: Approve or decline applications for credit / credit increases using established guidelines and in compliance with all Federal and state laws. Assist inside sales representatives with new credit applications

Macys.com Representative:

Assist customers with placing, tracking, rerouting orders placed through Macy’s website.

Create work orders received via fax/phone/email and dispatch proper technician to resolve building issues for various Fortune 500 companies utilizing company and client guidelines. Follow up with point of contact person, technician, and building manager to ensure job was completed within established time frames and guidelines.

Assist customers with technical support issues of their smartphone devices. Process warranty exchange claims when necessary

Assist customers with route information for the bus line including notifications of transfers,change of carriers, and placing orders for tickets. Educate customers of bus line policies. Assist special needs passengers in order to comply with Federal A.D.A. Laws.