Raymon Sammy Martinez
Phoenix
Summary
Results-driven Lead Mobile Technician with extensive experience at Utility Az, specializing in mobile networking and device diagnostics. Proven track record in enhancing equipment reliability and customer satisfaction through effective troubleshooting and teamwork. Skilled in hardware repair and committed to training new technicians, fostering a culture of excellence and safety.
Overview
15
15
years of professional experience
Work History
Lead Mobile Technician
Utility Az
10.2020 - Current
- Diagnosed and repaired mobile utility equipment to ensure optimal performance and reliability.
- Conducted routine maintenance checks on vehicles, identifying issues and implementing corrective measures promptly.
- Maintained accurate records of service activities, ensuring compliance with company standards and regulations.
- Assisted in training new technicians on safety protocols and operational procedures for mobile equipment handling.
- Collaborated with team members to streamline repair processes, improving turnaround times for equipment servicing.
- Performed comprehensive device evaluations to provide clients with detailed repair estimates and options.
Service Technician
Polar Service Centers
05.2011 - 10.2020
- Diagnosed and repaired mechanical issues on customer equipment to ensure optimal performance.
- Performed routine maintenance tasks, enhancing equipment reliability and longevity.
- Assisted in training new technicians on safety protocols and repair techniques.
- Maintained accurate service records and reports for customer tracking and follow-up.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized diagnostic tools and software to troubleshoot system malfunctions effectively.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Evaluated systems according to predetermined checklist and noted issues.
- Tested systems, noting issues and completing preventive maintenance.
Education
High School Diploma -
Metro Tech High School
1900 W Thomas Phoenix,Az 8501505.2001
Skills
- Mobile networking
- Remote support
- Battery replacement
- Hardware repair
- Customer service
- Teamwork
- Equipment installation
- Device diagnostics
- Hardware upgrades
- Complex technical issues
- Troubleshooting skills
- Electrical troubleshooting
- System repair
Timeline
Lead Mobile Technician
Utility Az
10.2020 - Current
Service Technician
Polar Service Centers
05.2011 - 10.2020
High School Diploma -
Metro Tech High School