Summary
Overview
Work History
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Raymundo Alvarado Sevilla

Phoenix

Summary

Experienced professional with a strong background in customer interactions and service solutions. Adept at conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals. Skilled in cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Capable retail worker with solid experience, proficient in handling transactions, providing exceptional customer service, and maintaining a clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

PLS
01.2023 - 03.2025
  • Greeted customers with enthusiasm and a delightful and helpful attitude.
  • Developed and implemented customer service standards that improved customer satisfaction by 10%
  • Cashing Checks, Money orders, Western Union, & Bill payments is what was handled on the daily.
  • Trusted employ with handling money on the daily
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Package Receiver

Amazon
06.2021 - 12.2021
  • Maintained a high percentage accuracy rate in package sorting and delivery.
  • Inventoried all shipments that came in, and out of the warehouse.
  • Inspected merchandise for damages and kept logs of all damaged products.
  • Unloaded and loaded delivery trucks by a deadline.

Fuel Center Clerk

Fry's Food And Drug
12.2019 - 06.2021
  • Actively participated in ongoing professional development opportunities to stay current in industry trends and best practicess.
  • Managed customer complaints professionally, finding suitable resolutions to maintain positive relationships.
  • Streamlined fuel transactions with accurate cash handling and efficient processing of credit card payments.
  • Improved inventory management by tracking stock levels and replenishing supplies as needed.
  • Conducted daily inspections of equipment for safety compliance, addressing any potential hazards immediately.
  • Assisted in training new team members, sharing expertise on proper procedures and best practices within the fuel center environment.
  • Contributed to increasing sales by upselling additional products or services when appropriate.

CSR

General Dynamics
12.2018 - 11.2019
  • Developed customer service scripts to ensure consistent customer service across all customer service channels
  • Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries
  • Trained a team of customer service representatives on the latest customer service best practices, resulting in a 3% decrease in customer escalations
  • Took inbound and outbound Calls for customers to make sure they are insured.

Customer Service

Walmart
06.2015 - 10.2019
  • Gave impeccable customer service as a cashier that ended up having regulars come to my line even tho there was more than 8+ people waiting in line.
  • Supervised 5+ people making sure tasks were completed in a timely manner
  • Handled cash & safe on the daily well trusted employ.
  • Trained and coached new Employ's on Cashiering and give out great customer service.

Skills

  • Customer service
  • Critical thinking
  • Active listening
  • Customer relations

  • Relationship building
  • Product knowledge
  • Time management
  • Goal oriented

Accomplishments

  • Supervised team of 5+ staff members.
  • Achieved 90% of sales quote.
  • Trained and mentored 5+ employees.
  • Promoted to Shift Supervisor after only 6 months for exceptional performance.

Languages

English
Spanish

Interests

  • Avid Reader
  • Graphic Design
  • Cooking
  • Strategy Games
  • Watching Movies and TV Shows
  • Auto Repair/Restoration
  • Video Gaming

Timeline

Customer Service Representative

PLS
01.2023 - 03.2025

Package Receiver

Amazon
06.2021 - 12.2021

Fuel Center Clerk

Fry's Food And Drug
12.2019 - 06.2021

CSR

General Dynamics
12.2018 - 11.2019

Customer Service

Walmart
06.2015 - 10.2019
Raymundo Alvarado Sevilla