Reagan Lidington
Phoenix,AZ
Summary
Dedicated professional with proven skills in cash handling, problem-solving, and maintaining a welcoming environment. Committed to delivering exceptional customer service and enhancing client satisfaction.
Overview
3
3
years of professional experience
Work History
Dry Cleaner Cashier
Cambridge Cleaners
11.2024 - 08.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted with inventory management, including tracking supplies and restocking as needed.
- Collaborated with team members to streamline operations and improve workflow efficiency.
- Monitored cash drawer for discrepancies, ensuring accurate financial reporting at shift end.
- Handled customer inquiries, addressing concerns professionally, and offering solutions to maintain exceptional service levels.
- Performed end-of-day closing procedures accurately, including counting cash drawers and submitting transaction reports to management timely.
- Contributed to a positive work environment by collaborating effectively with team members and supporting other roles when needed.
- Managed incoming calls professionally, scheduling pick-ups or deliveries as requested by customers.
- Ensured a clean, organized, and well-stocked front counter area for optimal customer experience.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Counter Person
Barros Pizza
11.2023 - 08.2025
- Provided exceptional customer service while processing orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to ensure operational efficiency.
- Collaborated with team members to manage high-volume order periods efficiently.
- Implemented improvements in workflow processes, contributing to faster service delivery.
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Processed customer orders and accurately entered into order system.
- Utilized excellent time-management skills to prioritize tasks for maximum productivity during busy periods.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Resolved customer complaints promptly, maintaining professional communication and restoring customer trust.
- Processed both cash and card purchases and returns.
- Adhered to company policies consistently, ensuring compliance with food safety regulations and ethical practices in the workplace.
- Collaborated with team members to streamline processes for improved workflow efficiency.
- Coordinated with kitchen staff to ensure timely order preparation during peak hours.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Observed customer purchases in line and differentiated between standard portions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Documented customer orders and conveyed special requests to kitchen staff.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Restaurant Hostess
Pita Jungle
10.2022 - 11.2023
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted in training new staff on hosting procedures and customer service standards.
- Communicated effectively with kitchen and waitstaff to ensure smooth service operations.
- Handled customer inquiries and concerns, enhancing overall guest satisfaction.
- Maintained cleanliness and organization of front-of-house areas for a welcoming environment.
- Collaborated with management to implement special event seating arrangements for large parties.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
Bachelor of Science in Nursing - Nursing
University of Arizona
Tucson, AZ05-2029
High School Diploma -
Sandra Day O'Connor
Peoria, AZ05-2025
Skills
- Workplace safety
- Cleanliness maintenance
- Scheduling appointments
- Cash handling proficiency
- Complaint handling
- POS system operation
- Customer relations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Multitasking Abilities
- Reliability
- Organizational skills
- Effective communication
Timeline
Dry Cleaner Cashier
Cambridge Cleaners
11.2024 - 08.2025
Counter Person
Barros Pizza
11.2023 - 08.2025
Restaurant Hostess
Pita Jungle
10.2022 - 11.2023
Bachelor of Science in Nursing - Nursing
University of Arizona
High School Diploma -
Sandra Day O'Connor