Reagan Natoli
Phoenix,AZ
Summary
I see myself as a dynamic dog bather with some grooming training and a proven track record at Puff and Fluff, excelling in animal handling and effective communication with pet owners. Skilled in managing diverse animal needs and fostering client relationships, I ensure a stress-free grooming experience while maintaining high standards of care and safety. Passionate about enhancing pet well-being through education and expert grooming techniques.
Overview
5
5
years of professional experience
Work History
Dog Groomer
Puff and Fluff
Phoenix, AZ
11.2024 - Current
- Performed grooming services, including bathing, trimming, and nail clipping for various dog breeds.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and mats.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Maintained cleanliness and safety standards in grooming areas and equipment.
- Assisted in educating pet owners on proper grooming techniques and care routines.
- Collaborated with team members to enhance workflow efficiency in busy periods.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Assistant Store Manager
Cupbop
Phoenix Az
11.2023 - 11.2024
- Trained and supported staff in customer service best practices and product knowledge.
- Implemented visual merchandising strategies to enhance product presentation and increase sales.
- Ensured compliance with health, safety, and food handling regulations across the store.
- Assisted in managing daily store operations and maintaining inventory accuracy.
- Collaborated with management on promotional campaigns to drive customer engagement and loyalty.
- Resolved customer inquiries and complaints effectively to maintain high satisfaction levels.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Associate
Kohls Department Store
Phoenix Az
12.2021 - 07.2024
- Assisted customers in locating merchandise and provided product information.
- Maintained organized sales floor, ensuring optimal product presentation and inventory levels.
- Collaborated with team members to achieve sales goals and improve store operations.
- Responded promptly to customer inquiries, resolving issues to ensure satisfaction.
- Trained new associates on store policies and procedures for effective service delivery.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - Nursing Administration
Paradise Valley Commuity College
Phoenix, AZSkills
My skills range far and wide from being able to wrangle a 100lb dog to being able to communicate to customers about their animal's needs I focus on patience and empathy in my grooming pratice while also ensuring the animals in my care are handled safely and quickly I am good with animals of all shapes and sizes from chickens, to goats, to dogs, and horses I have also mastered the art of removing ticks from dogs that are rather displeased about the whole situation
I set up group bonding activities once a week for autisitic adults to assit in improving commuication and social interaction I set up games, puzzles, riddles, and other problem solving situations to boost critical thinking and a few motor skills
I have also run several art fairs with my own products leading to building a small but loyal customer base when it comes to selling home-made crochet and sewn goods
Timeline
Dog Groomer
Puff and Fluff
11.2024 - Current
Assistant Store Manager
Cupbop
11.2023 - 11.2024
Sales Associate
Kohls Department Store
12.2021 - 07.2024
No Degree - Nursing Administration
Paradise Valley Commuity College