Rebecca Bernich

At the Bullhead City MVD Office, I issue vehicle registrations, Arizona Drivers licenses and reinstatements. Fast paced environment. Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently. I am trained in Level I VIN inspections. I perform road tests for regular vehicles and motorcycles. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Handled customer inquiries and suggestions courteously and professionally. Updated account information to maintain customer records. Participated in team meetings and training sessions to stay informed about product updates and changes.

At the Parker MVD Office, I provided customer service at the Motor Vehicle Division. I assisted customers with their license and registration needs. Viewed paperwork and directed them where they need to go for their transactions. Assisted customers at the Kiosk Machines. I was proficient in TPX operation system. Now the old operating system. I trained in the new MAX operating system. Completed training in the new MAX operating system when it launched live in Parker. I have worked in accounting with Scottsdale and Parker offices. I helped count down employee drawers and verify money and help prepare the main office bank deposit. I had opening and closing responsibilities at this office. I had the alarm to the office and my own key.

At the Scottsdale MVD Office. I provided customer service at the Motor Vehicle Division. I helped assist customers with their license and registration needs. Viewed paperwork and direct them where they needed to go for their transactions. Assisted customers at the Kiosk Machines. I was proficient in TPX operation system. Now the old operating system. Started training in the new MAX operating system. Completed all training in basic Driver’s License, Advanced Driver’s License, Basic Title and Registration and Title and Registration. Certified as a Road Tester. Certified in Level I VIN inspections. I helped count down employee drawers and verify money and help prepare the main office bank deposit.

At the Ehrenberg Port of Entry, I performed a variety of customer service activities. I screened and weighed or assisted with commercial vehicles. I was weigh master certified, time keeper certified and fraudulent document certified. I examined vehicle registrations and other documents to determine authenticity. I issued permits, calculated, and collected appropriate fees and completed associated cash reconciliations, noting essential information and ensuring that all information is complete and accurate. I was responsible for security of cash deposits, receipts information and a variety of accountable forms and court stats. I performed duties which involve continuous public contact, extended periods of entering data via computer terminal. I maintained records and prepared reports from available data. I have over 5 years of experience in working with port of entry operations.