Rebecca Dakin
Tucson
Summary
Experienced with managing warranty claims and ensuring compliance with company policies. Utilizes strong organizational skills to maintain accurate records and streamline processes. Knowledge of effective communication and problem-solving techniques to enhance customer satisfaction and support team collaboration.
Overview
5
5
years of professional experience
Work History
Warranty Administrator
Mercedes-Benz of Tucson
11.2022 - Current
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Receptionist
Mercedes-Benz of Tucson
08.2021 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Assistant Manager
Domino's Pizza
04.2021 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Domino's Pizza
04.2020 - 03.2021
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
High School Diploma -
Benicia High School
Benicia, CA06-2019
Skills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- Paperwork processing
- Appointment scheduling
- Complaint handling
- Operational efficiency
- Warranty claims processing
- Attention to detail
- Customer service
- Denied claims identification
- Coverage determination
Timeline
Warranty Administrator
Mercedes-Benz of Tucson
11.2022 - Current
Receptionist
Mercedes-Benz of Tucson
08.2021 - 11.2022
Assistant Manager
Domino's Pizza
04.2021 - 07.2021
Assistant Manager
Domino's Pizza
04.2020 - 03.2021
High School Diploma -
Benicia High School
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