Rebecca Dittemore

• Manage staffing levels effectively to meet fluctuating business demands while maintaining labor costs within budgetary constraints. Drive quality assurance by reviewing for redundancy and errors.
• Oversee daily restaurant operations, including scheduling staff, ordering supplies, and controlling inventory to optimize workflow and resource use.
• Maintain precise records of daily sales and tips, implementing meticulous bookkeeping practices to contribute to the restaurant’s financial accuracy and transparency.
• Train and mentor new team members, providing guidance on operations and customer service best practices. Passionate about leading and developing others.
• Manage financial transactions, ensuring that all customer checks are delivered and payments are securely processed via cash or credit card.
• Ensure strict adherence to health and safety regulations, maintaining high food safety and hygiene standards.
• Collaborate effectively with kitchen staff to guarantee accurate and timely order fulfillment, enhancing team efficiency and customer satisfaction.
• Utilize restaurant management software for order input, payment processing, and financial reconciliation, enhancing operational efficiency.
• Address and resolve customer complaints and inquiries quickly, applying solid problem-solving skills to maintain service excellence. Ability to prioritize multiple tasks while demonstrating composure under pressure.
• Lead and develop a cohesive team, fostering a collaborative work environment to keep daily operations efficient and responsive to customer needs.

• Accurately managed financial transactions, ensuring prompt and correct customer billing by overseeing the delivery of checks and processing payments via cash, credit, and debit cards.
• Played a key role in auditing daily cash drawers and credit card transactions to ensure compliance with internal financial controls and prevent discrepancies.
• Assisted in inventory management by tracking stock levels and reporting discrepancies, helping to align ordering processes with budget and usage trends.

• Provided ongoing training to junior staff, using in-depth industry knowledge, an understanding of the company landscape, and a drive to improve the overall customer service experience.
• Managed financial transactions accurately, using POS systems to process orders, apply discounts, and handle cash and card payments, ensuring balanced cash drawers at the end of each shift.
• Worked effectively under pressure to serve multiple tables efficiently, ensuring all guests received prompt attention and exceptional service during peak dining hours.