Rebecca Goodwin
Gilbert
Summary
A versatile high-energy individual who supports and enhances organizational initiatives by achieving results through communication, negotiation and persuasion. I have extensive experience in building customer relations and conflict resolution and am a dependable person who can work with cross-functional teams in pursuit of quantifiable results.
Overview
29
29
years of professional experience
3
3
years of post-secondary education
Work History
Cashier
Big Two Toyota
Chandler
11.2024 - 06.2026
- Processed customer transactions accurately and efficiently at a busy dealership.
- Balanced the cash drawer by meticulously counting cash at beginning and end of every shift.
- Offered personalized service to enhance customer experience and build brand loyalty.
- Experienced in handling customer disputes in a professional and courteous manner.
- Responsible for opening and closing the store.
Sr. Scheduling Manager
Ernst & Young LLP
Irvine
02.1997 - 06.2006
- Coordinated scheduling activities for multiple teams across diverse projects.
- Managed resource allocation to optimize team productivity and efficiency.
- Implemented strategies to improve efficiency in the scheduling process.
- Analyzed scheduling data to identify potential conflicts and propose solutions.
- Collaborated with senior management on strategic planning initiatives and resource needs.
- Developed and maintained scheduling systems to ensure efficient workflow.
- Developed and maintained scheduling tools to streamline operations.
- Implemented process improvements to enhance overall scheduling effectiveness at the firm.
- Analyzed current staffing levels, production demands, and customer needs to develop staffing plans.
- Collaborated with other departments to coordinate special events or projects.
- Trained junior staff on scheduling processes and best practices.
- Provided training to new staff on scheduling policies, procedures, and software systems.
- Developed and updated scheduling policies covering all department activities.
- Conducted regular performance reviews of scheduling staff members.
- Assisted with the recruitment process by conducting interviews and making hiring decisions.
Education
Bachelor of Arts - Sociology
California State University, Chico
Chico, CA 08.1993 - 05.1996
Skills
- Cash handling
- Cash Management
- Attention to Detail
- Time Management
- Multi-Tasking
- Customer Relations
- Communication
- Teamwork
- Conflict Resolution
Timeline
Cashier
Big Two Toyota
11.2024 - 06.2026
Sr. Scheduling Manager
Ernst & Young LLP
02.1997 - 06.2006
Bachelor of Arts - Sociology
California State University, Chico
08.1993 - 05.1996