Rebecca Guadiana
Prescott Valley
Summary
Dedicated professional with extensive experience in dental office management. Recognized for strong training capabilities and efficient problem-solving skills which lead to enhancing patient experiences and ensuring daily efficiency.
Overview
13
13
years of professional experience
Work History
Dental Office Manager
Hooper Family Dental
Prescott
04.2023 - Current
- Managed daily operations of busy dental practice, ensuring efficiency and patient satisfaction.
- Oversaw patient intake processes and maintained accurate health records.
- Trained new administrative staff on essential office procedures and compliance standards.
- Implemented policies to enhance patient experience and improve service delivery.
- Facilitated communication between patients and dental professionals for optimal care.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Resolved customer complaints promptly through thorough investigation of issues.
Dental Office Manager
Larson Family Dentistry
Prescott Valley
08.2012 - 04.2023
- Managed daily operations of a busy dental practice.
- Scheduled patient appointments and coordinated staff calendars.
- Oversaw patient intake and maintained accurate records.
- Trained new administrative staff on office procedures.
- Implemented office policies to enhance patient experience.
- Maintained inventory of dental supplies and equipment.
- Facilitated communication between patients and dental professionals.
- Ensured compliance with health regulations and safety standards.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
Education
Cosmetologist - Cosmetology
Toni & Guy Academy
Chandler01-2004
Some College (No Degree) - General Studies
Easter Arizona Community College
ThatcherSkills
- Office administration
- Team leadership
- Meeting coordination
- Schedule management
- Problem solving
- Multitasking
- Customer relations
- Business development
Timeline
Dental Office Manager
Hooper Family Dental
04.2023 - Current
Dental Office Manager
Larson Family Dentistry
08.2012 - 04.2023
Cosmetologist - Cosmetology
Toni & Guy Academy
Some College (No Degree) - General Studies
Easter Arizona Community College