Rebecca Hammel
Queen Creek
Summary
Knowledgeable team player with background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
MLM Hearing LLC
06.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Organized patient records and database to facilitate information storage and retrieval.
- Trained new staff on filing, phone etiquette and other office duties.
- Taught patients and families to use at-home medical equipment.
Front Desk Specialist
Tucson Family Medicine
01.2022 - 06.2023
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
- Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
- Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly.
- Participated in regular staff meetings to share ideas, address concerns, and discuss ways to improve overall hotel operations.
- Assisted management with administrative tasks, improving office organization and productivity levels.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Associate of Science - Respiratory Therapy
Pima Medical Institute
Tucson, AZ02-2012
Skills
- HIPAA compliance
- Patient education
- Electronic health records
- Inventory management
- Team collaboration
- Training and development
- Quality assurance
- New hire training
Timeline
Patient Care Coordinator
MLM Hearing LLC
06.2023 - Current
Front Desk Specialist
Tucson Family Medicine
01.2022 - 06.2023
Associate of Science - Respiratory Therapy
Pima Medical Institute
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