Rebecca Hammel
Queen Creek
Summary
Results-driven team player with a proven track record of enhancing patient satisfaction and streamlining appointment scheduling. Successfully implemented strategies that reduced wait times and improved communication channels between patients and providers. Committed to maintaining HIPAA compliance and training new staff to uphold high standards of patient care.
Overview
4
4
years of professional experience
Work History
Regional Training and Support Manager
MLM Hearing LLC
Mesa
08.2025 - Current
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Developed strategies for handling difficult situations encountered during interactions with customers.
- Developed and implemented support processes to enhance efficiency.
- Mentored team members, fostering a collaborative and supportive environment.
- Trained new employees on company policies and procedures related to customer service.
- Evaluated employee performance against established objectives and standards.
Patient Care Coordinator
MLM Hearing LLC
06.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and a confidential environment.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
Front Desk Specialist
Tucson Family Medicine
01.2022 - 06.2023
- Resolved sensitive guest complaints with discretion and professionalism, fostering positive relationships with valued clientele.
- Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly.
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Maintained a well-organized front desk area, ensuring an inviting atmosphere for guests during their arrival and stay.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Participated in regular staff meetings to share ideas, address concerns, and discuss ways to improve overall hotel operations.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Handled assignments independently with good judgment and critical thinking skills.
- Supported internal staff with clerical and administrative tasks, enhancing overall team efficiency and productivity.
Education
Associate of Science - Respiratory Therapy
Pima Medical Institute
Tucson, AZ02-2012
Skills
- Training development
- New hire training
- Team collaboration
- Learning systems
- Quality assurance
- Clinical operations
- Training effectiveness
- HIPAA compliance
- Inventory management
- Multitasking
- Training strategies
- Patient education
Timeline
Regional Training and Support Manager
MLM Hearing LLC
08.2025 - Current
Patient Care Coordinator
MLM Hearing LLC
06.2023 - Current
Front Desk Specialist
Tucson Family Medicine
01.2022 - 06.2023
Associate of Science - Respiratory Therapy
Pima Medical Institute