Rebecca Jarvis
Sun City
Summary
Lead Barista with extensive experience in high-volume coffee shops. Expertise in staff training, inventory management, and delivering exceptional customer service. Demonstrated success in optimizing workflow processes and increasing customer satisfaction. Proven ability to manage multiple tasks efficiently under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Barista
Dutch Bros
Glendale
02.2023 - Current
- Streamlined daily operations to enhance workflow and foster team collaboration.
- Developed specialty drink recipes, promoting seasonal offerings to attract customers.
- Ensured cleanliness of workstations and compliance with safety protocols.
- Resolved customer complaints professionally, demonstrating exceptional service skills.
- Engaged customers enthusiastically during peak hours to maintain a positive atmosphere.
- Prepared diverse hot and iced beverages accurately, achieving strong customer satisfaction rates.
Restaurant Hostess
Buca Di Beppo
Peoria
11.2021 - 08.2022
- Greeted guests warmly, ensuring positive first impressions.
- Managed reservations efficiently through restaurant booking systems.
- Maintained cleanliness and organization in entrance and waiting areas.
- Handled guest inquiries and resolved concerns promptly to ensure satisfaction.
- Trained new hostesses on operational procedures and customer service standards.
- Answered phone inquiries to schedule and confirm reservations and record takeout orders.
- Resolved customer complaints professionally while maintaining positive attitude.
Education
High School Diploma -
Centennial High School
Peoria, AZ05-2024
Some College (No Degree) - Dental Assisting
West-Mec Northwest
Surprise, AZSkills
- Customer service
- Conflict resolution
- Team collaboration
- Multitasking
- Front-of-house display
- Time management
- Phone etiquette
- Attention to detail
Certification
- CPR certified
References
References available upon request.
Timeline
Lead Barista
Dutch Bros
02.2023 - Current
Restaurant Hostess
Buca Di Beppo
11.2021 - 08.2022
High School Diploma -
Centennial High School
Some College (No Degree) - Dental Assisting
West-Mec Northwest
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