Rebecca Miranda
PHOENIX
Summary
Dynamic professional with experience in community-focused environments and strengths in communication, organization, and conflict resolution. Passionate about fostering positive relationships and driving team success through collaboration, engagement, and innovation.
Overview
2
2
years of professional experience
Work History
Community Assistant
Northern Arizona University - Campus Living
01.2024 - 2025
- Organized and hosted social, educational, and multicultural events for community members to foster meaningful connections.
- Served as an approachable resource for community members seeking advice or assistance with personal or academic issues.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order, and positive relationships.
- Managed digital and physical office records and used campus living tools to track trends and report on metrics.
- Contributed to successful hiring processes by vetting and interviewing applicants.
- Assisted in managing social media accounts to engage residents effectively while showcasing upcoming events and initiatives.
- Served as a liaison between various university departments when coordinating events or projects, ensuring seamless communication and execution.
Projects Skills
NAU
08.2022 - 12.2024
- Created and implemented a comprehensive social media strategy to grow two non-profit organization's (NPCA and BGC) online presence and increase engagement.
- Analyzed social media metrics and customer insights to inspire creative content, including graphics and posts, to support ongoing initiatives and community outreach programs
- Achieved project objectives with formulation of clear, actionable goals and monitoring of project progress.
Customer Service Representative
Circle K
01.2023 - 01.2024
- Participated and excelled in initiatives aimed at enhancing overall business operations and customer satisfaction.
- Collaborated with team members to develop best practices for the best customer service experience.
- Maintained a clean and orderly store by maintaining proper cleaning and inspection protocols for multiple surfaces and specialty machines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes and conflicts.
Education
Graduate Certificate - Community College Teaching and Learning
Northern Arizona University
05-2025
Bachelor of Science - Strategic Communication, Public Relations
Northern Arizona University
12-2024
Associate of Arts - Communications
South Mountain Community College
05-2022
High School Diploma -
AAEC - South Mountain Highschool
05-2022
Skills
- Teamwork
- Excellent Verbal and Written Communication
- Interpersonal Communication
- Teaching and Leading
- Microsoft Word, Teams, and PowerPoint
- Positive and Personable Attitude
- Planning and Organization
- Critical Thinking and Problem Resolution
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
Community Assistant
Northern Arizona University - Campus Living
01.2024 - 2025
Customer Service Representative
Circle K
01.2023 - 01.2024
Projects Skills
NAU
08.2022 - 12.2024
Graduate Certificate - Community College Teaching and Learning
Northern Arizona University
Bachelor of Science - Strategic Communication, Public Relations
Northern Arizona University
Associate of Arts - Communications
South Mountain Community College
High School Diploma -
AAEC - South Mountain Highschool
Awards
- Outstanding Senior for the College of Behavioral Science
- Dean's List at NAU 2022-2024
- President's Award at AAEC 2018-2022
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