Rebecca Moreno
Glendale
Summary
Hardworking professional with background keeping facility spaces clean and neat. Focused on dusting, dumping trash and cleaning restrooms. Quickly solved problems or reported issues to supervisor to keep building, fixtures and faucets in excellent condition.
Overview
31
31
years of professional experience
3983
3983
years of post-secondary education
1
1
Certification
Work History
Janitorial Worker
Metro Cleaning Company
Glendale
07.2021 - 06.2025
- Cleaned and maintained facilities using appropriate cleaning tools.
- Inspected areas for cleanliness and reported maintenance issues promptly.
- Cleaning of restrooms wiping, mopping and replacing toiletries where needed.
- Wiping doors and door handles of handprints.
- Wiped down glass doors in all entrances.
- Cleaned and maintained facilities using appropriate cleaning tools and supplies.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Restock supplies such as toilet paper, paper towels, soap dispensers.
- Clean windowsills and window coverings when necessary.
- Maintain janitorial closets in a neat and organized manner.
- Monitored cleaning supply levels and requested reordering when inventory ran low.
- Maintained cleanliness of assigned areas using proper cleaning.
- Gathered and emptied trash cans and disposed of bags.
- Assist with special projects or deep cleaning tasks as requested.
- Disinfect door handles and light switches on a daily basis.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
Customer Service Representative
Department of Economic Security/Family Assistance
Phoenix
04.1994 - 04.2019
- Assisted clients with applications for economic assistance programs.
- Answered inquiries regarding eligibility and benefits for family support services.
- Processed documentation for client cases in a timely manner.
- Educated clients on available resources and community programs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Glendale High School / GED
Glendale , AZAlta Business And Technical School
Phoenix , AZSkills
- Facility maintenance
- Waste disposal
- Restroom sanitation
- Cleaning supply management
Languages
Spanish
Professional
Certification
- Certificate in teamwork
- Certificate of achievement
Timeline
Janitorial Worker
Metro Cleaning Company
07.2021 - 06.2025
Customer Service Representative
Department of Economic Security/Family Assistance
04.1994 - 04.2019
Glendale High School / GED
Alta Business And Technical School