Rebecca Velasquez
Tucson
Summary
Dynamic Licensed Health Plan Advisor with a proven track record at Bloom, skilled in healthcare policy analysis and team leadership. Successfully enhanced employee performance through innovative training programs and coaching, while fostering a collaborative environment. Recognized for exceptional customer service and attention to detail, driving client satisfaction and engagement.
Overview
8
8
years of professional experience
Work History
Licensed Health Plan Advisor
Bloom
08.2021 - Current
Seasonal Training Specialist
Bloom
06.2024 - 02.2025
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed training handbooks, computer tutorials and reference materials.
Floor Manager
Bloom
10.2022 - 01.2023
Assistant Store Manager
99 Cent Only Store
08.2017 - 02.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Associate Of Applied Business - Business Management
Pima Community College
Tucson, AZ05.2012
Skills
- Healthcare
- Policy analysis
- Health insurance
- Teamwork
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Call center customer service
- Team collaboration
- Team leadership
- Customer engagement
- Client needs analysis
Timeline
Seasonal Training Specialist
Bloom
06.2024 - 02.2025
Floor Manager
Bloom
10.2022 - 01.2023
Licensed Health Plan Advisor
Bloom
08.2021 - Current
Assistant Store Manager
99 Cent Only Store
08.2017 - 02.2020
Associate Of Applied Business - Business Management
Pima Community College
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