Summary
Overview
Work History
Skills
Timeline
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Rebecca Westover

Phoenix

Summary

Dynamic customer service professional with a proven track record at Crossroads Courier, excelling in order processing and data entry. Known for exceptional communication skills and attention to detail, I foster strong client relationships, ensuring satisfaction and loyalty. Committed to delivering outstanding service, I consistently achieve high customer satisfaction scores.

Overview

7
7
years of professional experience

Work History

CSR

Crossroads Courier
Phoenix
01.2025 - 06.2025
  • Provided customer service support to customers over the phone and by email.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Processed orders, forms, applications, and requests.
  • Demonstrated excellent verbal communication skills when interacting with customers.
  • Assisted customers with product selection based on their needs and preferences.
  • Researched required information using available resources.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.

Clerk

Hot Shot Delivery
Phoenix
10.2021 - 01.2025
  • Organized and maintained filing systems for confidential documents.
  • Provided excellent customer service to ensure satisfaction.
  • Processed customer orders promptly and accurately.
  • Performed data entry tasks to update customer accounts records.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Entered data into computer systems accurately and efficiently.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Answered customer inquiries via phone and email.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Answered telephones, directed calls, and took messages.

Driver

Lyft
Phoenix
11.2018 - 10.2021
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Adhered to company policies and procedures related to safety and security standards.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Assisted passengers with loading and unloading their luggage.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Achieved consistently high customer scores due to exceptional service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Transported clients to specified destinations safely and on-time.

Skills

  • Customer service and support
  • Order processing and data entry
  • Email communication skills
  • Attention to detail
  • Office equipment proficiency
  • Calm demeanor
  • Computer proficiency

Timeline

CSR

Crossroads Courier
01.2025 - 06.2025

Clerk

Hot Shot Delivery
10.2021 - 01.2025

Driver

Lyft
11.2018 - 10.2021

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Rebecca Westover