Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Rebecca Woo

Scottsdale

Summary

Dynamic professional with a proven track record at Dragon Bowl, adept in team management and customer service. Excelled in enhancing guest experiences and resolving complaints, boosting repeat business. Skilled in POS system operations and fostering collaborative environments. Demonstrates exceptional decision-making support and interpersonal skills, ensuring high levels of customer and team satisfaction.

Offering strong commitment to customer service and eagerness to learn and grow in fast-paced environment. Brings quick adaptability to new processes and proficiency in managing multiple tasks efficiently. Ready to use and develop organizational and interpersonal skills in server role.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager/Waitress

Dragon Bowl
01.2012 - 02.2025
  • Supervised staff and simultaneously served personal section of tables.
  • Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
  • Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
  • Improved customer satisfaction by providing attentive and friendly service to patrons.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Developed strong relationships with regular customers, fostering loyalty to the establishment.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained new staff members on restaurant policies, procedures, and customer service standards.

Executive Assistant to the Chief Executive Officer

Fortitude Family Office
01.2023 - 01.2024
  • Liaised between departments on behalf of the CEO to facilitate collaboration and drive progress towards shared goals.
  • Answered incoming phone calls and emails, and presented urgent requests for timely response.
  • Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
  • Coordinated events, prepared agendas and managed schedule for CEO.
  • Managed wardrobe by setting up dry-cleaning services, pressing garments and organizing clothing.
  • Handled sensitive information discreetly while maintaining strict confidentiality protocols.
  • Managed household budget by paying bills and balancing checking account.
  • Booked travel by coordinating and reserving transportation and lodging.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Private Nanny

Self Employed
10.2021 - 01.2024
  • Liaised between departments on behalf of the CEO to facilitate collaboration and drive progress towards shared goals.
  • Answered incoming phone calls and emails, and presented urgent requests for timely response.
  • Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
  • Coordinated events, prepared agendas and managed schedule for CEO.
  • Managed wardrobe by setting up dry-cleaning services, pressing garments and organizing clothing.
  • Handled sensitive information discreetly while maintaining strict confidentiality protocols.
  • Managed household budget by paying bills and balancing checking account.
  • Booked travel by coordinating and reserving transportation and lodging.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Education

Associate of Science - Paramedicine

Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ

Skills

  • Customer service

  • Food safety

  • Decision-making support

  • Cash handling

  • Document management

  • Team management

  • Phone etiquette

  • Service prioritization

  • POS system operations

  • Tableside service

Certification

  • ServSafe Alcohol Certification - National Restaurant Association.
  • ServSafe Food Handler Certification - National Restaurant Association.

Languages

English
Native or Bilingual
Chinese (Cantonese)
Limited Working

Timeline

Executive Assistant to the Chief Executive Officer

Fortitude Family Office
01.2023 - 01.2024

Private Nanny

Self Employed
10.2021 - 01.2024

Manager/Waitress

Dragon Bowl
01.2012 - 02.2025

Associate of Science - Paramedicine

Maricopa Community Colleges, Paradise Valley Community College

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Rebecca Woo