Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Surgery Coordinator
Southwestern Eye Center
Casa Grande
12.2007 - Current
Coordinated with surgeons, anesthesiologists, nurses, and other medical staff to ensure the smooth running of surgical operations.
Provided post-operative care instructions to patients prior to discharge from hospital or clinic setting.
Developed policies and procedures related to surgery scheduling and coordination.
Sent H&P form and other patient information to surgery facility.
Ordered and maintained supply inventory for medical office.
Coordinated work processes and routed paperwork to appropriate physicians and staff members.
Monitored office supplies inventory and placed orders when necessary.
Communicated with patients with compassion while keeping medical information private.
Communicated effectively with patients to answer questions about their treatment plans and upcoming surgeries.
Maintained patient records in accordance with HIPAA regulations and monitored office compliance with all applicable laws.
Compiled and coded patient information or data in appropriate computer system.
Reviewed CPT and ICD codes to check accuracy for billing.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
Monitored inventory levels of medical supplies used in the operating room setting.
Reviewed patient charts prior to surgery date to ensure accuracy of data entered into system.
Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Scheduled and confirmed patient appointments and consultations.
Scheduled appointments for patients, prepared necessary paperwork, and provided information regarding pre-operative instructions.
Managed schedules for multiple surgeons within the same facility.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Managed daily operations of the surgery department including budgeting, staffing, training, scheduling.
Ordered supplies and equipment needed for surgical procedures.
Booked surgeries according to physician volume and maintained prompt turnaround times.
Performed administrative tasks such as filing documents, answering phones, responding to emails.
Participated in continuing education courses related to surgical coordination techniques.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Dental Assistant -
Pima Medical Institute
Mesa, AZ
05-1993
High School Diploma -
Casa Grande Union High
Casa Grande, AZ
05-1991
Skills
Communication
Outgoing/People Person
Customer Service
Teamwork
Adaptability
Emotional Intelligence
Timeline
Surgery Coordinator
Southwestern Eye Center
12.2007 - Current
Dental Assistant -
Pima Medical Institute
High School Diploma -
Casa Grande Union High
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