Summary
Overview
Work History
Education
Skills
Awards
Affiliations
Accomplishments
References
Timeline
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Rebekah Cheeseboro

Rebekah Cheeseboro

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Summary

Visionary leader with a proven track record in optimizing operations, building and mentoring high performing quality teams. Deep proficiency in strategic planning, change management, and process optimization, complemented by a forward-thinking approach, enables the anticipation of challenges and the seizing of growth opportunities. Passionate about fostering a collaborative culture delivering continuous improvements, service excellence, ensuring the organization is aligned with long term goals.

Overview

26
26
years of professional experience

Work History

Admission Counselor

Infinity Hospice Care
Phoenix
03.2024 - Current
  • Executed community outreach initiatives to manage account sources and promote patient services.
    Cultivated partnerships by providing education on programs available to partners.
    Oversaw expense management by tracking mileage and reporting business growth opportunities.
  • Analyzed enrollment trends to identify potential areas for improvement within the admissions process.
  • Maintained accurate records of all inquiries, applicants, acceptances, denials, and withdrawals from admission processes.

Director of Operations

Athena Specialty Group
Phoenix
03.2023 - 03.2024
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Maintained budgeting documents for accurate tracking of expenses.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Implemented systems for monitoring employee attendance, scheduling, payroll.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Prepared detailed reports outlining operational results on a regular basis.
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Developed training programs for new employees as well as existing staff members.
  • Created policies and procedures for improved workflow processes.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Contributed to organizational strategic direction to improve products and services.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Established operational guidelines and identified opportunities for improvement.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Organized and oversaw work schedules of departmental managers.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Assessed reports and adjusted workflows to realign with targets.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Patient Service Coordinator & Account Executive

Amedisys Home Health
Phoenix
03.2020 - 03.2023
  • Executed management of account sources via community outreach, emphasizing patient services.
    Strengthened partnerships to ensure reliable business flow within Phoenix market.
    Administered expense tracking and reported on business growth and opportunities effectively.
    Highlighted available programs to enhance visibility among partners.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Coordinated service schedules and appointments with clients.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Identified methods to improve customer experiences, meeting or exceeding expectations.
  • Toggled between multiple systems and databases to look up information and update records.
  • Obtained paperwork from the field and distributed to appropriate departments for processing.
  • Collaborated with cross-functional teams to ensure cohesive service delivery.
  • Maintained positive working relationship with fellow staff and management.

Patient Service Coordinator

Kindred at Home
Phoenix
08.2016 - 03.2020
  • Streamlined management of incoming referrals by verifying insurance and scheduling patient appointments.
    Oversaw clinical schedules for both new and existing patients to enhance operational efficiency.
    Facilitated communication with patients, referral sources, and clinical staff through effective call handling.
    Arranged clinician schedules, securing coverage for both planned PTO and unexpected call outs.
    Supported clinical orders by compiling necessary documentation to ensure prompt claim billing.
  • Ensured medical records were accurately updated with patient information.
  • Registered new patients in accordance with HIPAA guidelines.
  • Resolved customer service issues in a timely manner according to established policies.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Coordinated the release of medical records to third parties upon request.
  • Assisted with scheduling appointments for patients.
  • Facilitated communication between clinical staff members to ensure continuity of care.
  • Provided administrative support to physicians, nurses, and other healthcare personnel.
  • Managed the flow of incoming calls from patients and other healthcare providers.
  • Answered telephone calls to schedule appointments and answer patient questions.
  • Verified demographics and insurance information to register patients in computer system.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Participated in training sessions to stay updated on healthcare policies and registration software.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Collaborated with clinical and administrative staff to meet patient needs.

Senior Lead to specialty Customer Service Unit for VIP credit card holders

Macy’s Credit & Customer Service
Phoenix
08.1999 - 08.2016
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Updated and maintained databases with current information.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.

Education

Associates - Healthcare Administration

University of Phoenix
Phoenix, AZ
12.2017

Skills

  • Strategic planning and execution
  • Process optimization and operational efficiency
  • Team building and leadership development
  • Client-centric service and customer experience
  • Operational leadership and organizational excellence
  • Performance benchmarking and continuous improvement
  • Revenue growth and market penetration

Awards

Infinity Hospice Employee of the Year 2024, Infinity Hospice Employee of the Month September 2024, Macy’s Top Lead of the Year 2004, 2006, 2011, 2015

Affiliations

  • Avid Volleyball Player
  • Active in Church
  • Dedicated Grandparent
  • Love to Camp
  • Love to travel

Accomplishments

  • maintained a 3.7 grade average through college
  • Phoenix Employee of the year for 2024
  • exceeded targets for business growth in 2024

References

References available upon request.

Timeline

Admission Counselor

Infinity Hospice Care
03.2024 - Current

Director of Operations

Athena Specialty Group
03.2023 - 03.2024

Patient Service Coordinator & Account Executive

Amedisys Home Health
03.2020 - 03.2023

Patient Service Coordinator

Kindred at Home
08.2016 - 03.2020

Senior Lead to specialty Customer Service Unit for VIP credit card holders

Macy’s Credit & Customer Service
08.1999 - 08.2016

Associates - Healthcare Administration

University of Phoenix

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Rebekah Cheeseboro