Rebekah Stevens
Phoenix
Summary
Dynamic Account Manager with a proven track record at Wrench, Inc., consistently exceeding quotas and driving customer retention through solution-based sales and effective communication. Adept at managing client relationships and developing tailored proposals, I leverage my expertise in CRM systems to identify growth opportunities and enhance client satisfaction.
Overview
17
17
years of professional experience
Work History
Account Manager
Wrench, Inc.
Phoenix
10.2021 - Current
- Exceeded quotas and account growth
- Skills: Communication
- Time Management
- Customer Retention
- Solution-Based Sales
- Product Knowledge
- Teamwork
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables with cross-functional teams.
- Developed proposals and presentations tailored to client needs.
- Resolved client issues promptly to maintain strong partnerships.
- Analyzed market trends to identify new business opportunities.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Provided training and guidance to new Account Managers.
- Developed strategies to increase revenue from existing accounts.
- Maintained accurate records of all customer interactions in the CRM system.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
- Collaborated with sales team to determine best ways to drive market share.
- De-escalated customer interactions by providing alternative solutions to issues.
- Generated leads through cold calling activities.
- Provided technical support to customers when needed.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Presented product features and advantages to potential customers during sales meetings.
- Attended trade shows and conferences as a representative of the company.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Solicited feedback from customers on their experience with products or services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Monitored competitor activities in order to stay ahead of the competition.
- Addressed customer questions and concerns regarding products and services.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Provided technical assistance during product demonstrations or presentations.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Utilized problem-solving skills when dealing with difficult customers.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
Fleet Sales Representative
Wrench, Inc.
Phoenix
10.2020 - 10.2021
- Developed and implemented strategies to drive revenue for the newly formed sales team, significantly surpassed quotas, and set new benchmarks
- Skills: Communication
- Time Management
- Challenger and Solution-Based Sales
- Adaptable and Resilient
- Product Knowledge
- Teamwork
- KPIs
Sales Representative
Varsity Tutors
Scottsdale
08.2018 - 03.2020
- Maintained sales goals and broke records
- Skills: Time Management
- Challenger Sales
- KPIs
Saas Sales Representative
lnEight, Inc
Scottsdale
02.2017 - 04.2018
- Excelled in B2B prospecting and achieved top sales performance for new SMB sales in 2018
- Skills: Communication
- Time Management
- Challenger Sales
- Product Knowledge
SaaS Sales Representative
Citrix
Tempe
06.2015 - 05.2016
- Maintained quotas and set records through effective communication and solution-based sales
- Skills: Time Management
- Solution-Based Sales
- Persuasive
- Product Knowledge
- KPIs
SaaS Account Manager and Sales
FocusIT, Inc
Scottsdale
09.2008 - 05.2015
- Consistently exceeded customer satisfaction and sales goals, employing consultative sales techniques
- Skills: Time Management
- Customer Satisfaction
- Adaptable and Resilient
- Consultative Sales
- Teamwork
Education
Bachelor of Science - Computer Information Management
College of St Mary
Omaha, NESkills
- Communication
- Time Management
- Customer Retention
- Solution-Based Sales
- Product Knowledge
- Teamwork
- Challenger and Solution-Based Sales
- Adaptable and Resilient
- KPIs
- Persuasive
- Customer Satisfaction
- Consultative Sales
- Customer relationship management
- Proposal drafting
- Project coordination
- Cross-functional collaboration
- Effective communication
- Problem solving
- Team leadership
- Time management
- Customer retention
- Customer service
- Converting leads
- Systems and software expertise
- [Software] CRM
- Account development
- Lead prospecting
- Acquiring new customers
- Client meetings
- Excellent communication skills
- Client relations
- Multi-task management
- Relationship building and management
Timeline
Account Manager
Wrench, Inc.
10.2021 - Current
Fleet Sales Representative
Wrench, Inc.
10.2020 - 10.2021
Sales Representative
Varsity Tutors
08.2018 - 03.2020
Saas Sales Representative
lnEight, Inc
02.2017 - 04.2018
SaaS Sales Representative
Citrix
06.2015 - 05.2016
SaaS Account Manager and Sales
FocusIT, Inc
09.2008 - 05.2015
Bachelor of Science - Computer Information Management
College of St Mary