Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Rebekah Rice

Florence

Summary

Experienced with managing client intake processes and ensuring accurate documentation. Utilizes excellent communication skills to gather and relay essential information. Knowledge of legal procedures and strong organizational skills to support case management.

Overview

7
7
years of professional experience

Work History

Legal Intake Specialist

Schiffman Law Office
10.2024 - Current
  • Coordinated appointments between clients and attorneys, ensuring efficient scheduling and time management within the firm.
  • Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
  • Elevated the reputation of the firm by consistently providing prompt, courteous service to prospective clients during their initial consultations.
  • Prepared retention documents, worker's compensation carrier file requests, and authorizations for potential new clients.

Server/Bartender

Olive Garden
08.2023 - 03.2025
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

911 Dispatcher / Call Taker

Cortland County: Department of Emergency Response
11.2022 - 03.2023
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.

Barista/Trainer

Starbucks
08.2021 - 01.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Trainer/Server

Rim Country Golf Club: Food & Beverage
08.2020 - 03.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Trainer

Culvers
08.2018 - 03.2020
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

Bachelor's - Forensic Psychology, Criminology

Arizona State University
Tempe, AZ
05.2024

High School Diploma - undefined

Payson High School
Payson, AZ
05.2021

Skills

  • Intake process management
  • Proficient in MS office
  • Document preparation
  • Calendar management
  • Organizational skills
  • Effective communication
  • Decision-making

Accomplishments

  • New American University Scholar - Deans Awards Scholarship, 2021
  • Deans's List: 2021, 2022, 2023, 2024

Interests

  • Avid Reader
  • Enjoy participating in hiking for overall physical and mental well-being
  • Road Trips

Timeline

Legal Intake Specialist

Schiffman Law Office
10.2024 - Current

Server/Bartender

Olive Garden
08.2023 - 03.2025

911 Dispatcher / Call Taker

Cortland County: Department of Emergency Response
11.2022 - 03.2023

Barista/Trainer

Starbucks
08.2021 - 01.2022

Trainer/Server

Rim Country Golf Club: Food & Beverage
08.2020 - 03.2021

Trainer

Culvers
08.2018 - 03.2020

High School Diploma - undefined

Payson High School

Bachelor's - Forensic Psychology, Criminology

Arizona State University

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