Rebekah Ward
Mesa
Summary
Dedicated Student Services Specialist experienced in supporting students during transitional periods with skill-building exercises and knowledgeable assistance. Excellent verbal and written communication skills. Bringing 16 years of related experience in education.
Overview
16
16
years of professional experience
Work History
STUDENT SERVICES SPECIALIST
Mesa Community College
07.2015 - Current
- Conducting graduation ceremonies and awarding degrees and certificates to eligible students
- Creating diplomas using Parchment Services
- Processing final audits to determine students' eligibility for graduation
- Communicating with advisement staff to ensure students are ready to graduate
- Assisting in organizing graduation commencement ceremonies
- Coordinating and leading multiple ongoing projects and implementing program and operational changes related to strategic planning for backend admissions processes and procedures
- Utilizing technology to be solutions-oriented and develop and maintain eForms processes and systems, Student Information Systems (SIS), and Dynamic forms
- Aiding in the resolution of challenging situations, including student escalations and supporting faculty and staff
- Performing duties that require advanced knowledge of Admissions & Records processes
- Coordinating the daily workflow of full and part-time Admissions & Records team members
- Providing training and support for team members to ensure a high level of customer service and consistent application of policies and procedures
- Participating in campus committees and supporting faculty.
ADMISSIONS AND RECORDS REPRESENTATIVE
Chandler Gilbert Community College
11.2013 - 07.2015
- Managed student enrollment process, including verifying documents and inputting data accurately
- Resolved student inquiries regarding admissions, registration, and academic records in a timely manner
- Collaborated with academic departments to ensure accurate transfer credit evaluations for incoming students
- Maintained confidentiality of student records and complied with FERPA regulations at all times.
STUDENT SERVICES SPECIALIST
Mesa Community College
07.2008 - 11.2013
- Enrolled new students into the institution
- Posted transcripts onto the student information system, and imaging transcripts, and other important documents
- Assist in various transactions such as concurrent enrollment, residency, prop300, nursing, and international education
- Engaged with at various functions around campus to educate students on the process of getting started with their college education
- Helped with recruitment by administering placement tests to various high schools around the valley
- Effectively communicate with staff, students, and faculty in person, by telephone, or via email regarding daily admission and record duties.
Education
ASSOCIATE IN ARTS -
Mesa Community College
Mesa, AZ05.2024
ASSOCIATE IN GENERAL STUDIES -
Mesa Community College
Mesa, AZ05.2024
ASSOCIATE IN APPLIED SCIENCE MASSAGE THERAPY -
Phoenix College
Phoenix, AZ04.2024
Skills
- Collaborating in a team environment
- Gathering data, compiling and sorting data, and preparing reports
- Monitoring and reporting financial information and statistics
- Authoring original reports, documents and presentations, provides customer service
- Strong Organization
- Policy Knowledge
- Higher education experience
- Student Advocacy
- Student Support
- Program coordination
- Financial aid expertise
Accomplishments
Innovation of the Year Award, Mesa Community College, 2024, Proactive Graduation
Mesa Community College Innovation of the Year Award 2024
The Proactive Graduation project, led by a team of dedicated individuals from both MCC and the district office, aims to accelerate student completion by graduating students who have met all academic requirements for a program of study without requiring them to complete a graduation application. This innovative approach has not only increased the value of the learning experience for our students but has also demonstrated our college's contribution to workforce development.
This recognition highlights the innovative and impactful nature of our project and is a testament to the hard work and dedication of our college and district team members who have contributed to this impactful project.
Timeline
STUDENT SERVICES SPECIALIST
Mesa Community College
07.2015 - Current
ADMISSIONS AND RECORDS REPRESENTATIVE
Chandler Gilbert Community College
11.2013 - 07.2015
STUDENT SERVICES SPECIALIST
Mesa Community College
07.2008 - 11.2013
ASSOCIATE IN ARTS -
Mesa Community College
ASSOCIATE IN GENERAL STUDIES -
Mesa Community College
ASSOCIATE IN APPLIED SCIENCE MASSAGE THERAPY -
Phoenix College
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