Rebekah White
Mesa
Summary
Detail-oriented Customer Service Specialist with expertise in accurate data entry across multiple systems. Excels in fast-paced environments by prioritizing tasks and managing responsibilities effectively. Proven track record in resolving escalated customer support issues while enhancing team collaboration.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Seasonal Fulfillment Associate
Dixxon
Chandler
11.2025 - 02.2026
- Collaborated with team to streamline shipping workflows, improving overall processing time.
- Operated warehouse equipment to ensure smooth order fulfillment and timely delivery.
- Unpacked and organized merchandise, facilitating efficient inventory management and accessibility.
- Processed shipments efficiently and maintained accurate inventory records.
Eligibility Specialist
Arizona Department of Economic Security
Phoenix
09.2023 - 10.2025
- Conducted interviews to determine eligibility for medical, food, and financial assistance.
- Streamlined application processes by entering data accurately and navigating multiple screens to expedite client assistance.
- Confirmed client information through effective communication with internal and external stakeholders, enhancing data integrity.
- Maintained accurate records in the state's database for tracking purposes.
- Maintained confidentiality while reviewing sensitive customer information.
- Provided personalized customer service in high-volume call center, ensuring client needs were met efficiently.
Client Advocate
C.A.S.S- Central Arizona Shelter Services
Phoenix
04.2022 - 09.2023
- Facilitated access to stable housing by coordinating support and referrals to service providers, enhancing clients' opportunities for long-term success.
- Advocated for clients experiencing long-term homelessness by identifying and connecting with individuals in need, fostering relationships to support their journey toward stability.
- Conducted weekly follow-up sessions with clients to assess progress toward personal goals, ensuring continued motivation and support.
- Facilitated support for walk-in clients to ensure they received timely help and guidance.
- Maintained complete and accurate documentation in HMIS system before shift completion.
Caregiver
Arizona True Care Home Health Services
Phoenix
07.2019 - 01.2022
- Provided compassionate care to clients, enhancing their quality of life during daily activities.
- Assisted clients with bathing, dressing, and feeding, prioritizing their dignity and comfort.
- Adhered to personalized care plans and home regulations to maintain safety standards.
- Managed and coordinated prescription disbursement for multiple clients, ensuring adherence to medication schedules.
- Maintained fingerprint clearance card in compliance with agency requirements.
Member Services Representative
Mercy Care
Phoenix
10.2018 - 07.2019
- Resolved customer inquiries and needs at inbound call center for AHCCCS members.
- Coordinated transportation services for AHCCCS members requiring medical appointments.
- Reviewed prior authorizations and communicated eligibility and benefits information to providers.
Skills
- Inventory management
- Logistics operations
- Data entry and document management
- Database maintenance
- Microsoft Office proficiency
- Time management
- Performance tracking
- Detail-oriented mindset
- Customer relationship management
- Team collaboration
- Effective communication
- Eligibility assessment
- Patient care
- Medication management
Certification
Pharmacy Technician Trainee 2017
Timeline
Seasonal Fulfillment Associate
Dixxon
11.2025 - 02.2026
Eligibility Specialist
Arizona Department of Economic Security
09.2023 - 10.2025
Client Advocate
C.A.S.S- Central Arizona Shelter Services
04.2022 - 09.2023
Caregiver
Arizona True Care Home Health Services
07.2019 - 01.2022
Member Services Representative
Mercy Care
10.2018 - 07.2019