Reem AL Ameri
Abu Dhabi
Summary
Skilled at helping customers and internal departments to meet administrative needs by providing solutions and services that support. Experienced in solving routine and complex administrative problems. Good communication, multitasking and conflict resolution skills.
Overview
9
9
years of professional experience
Work History
Associate Banker
First Abu Dhabi Bank
Abu Dhabi, United Arab Emirates
12.2023 - 04.2024
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Provided advice on different bank products and financial options.
- Building and maintaining relationships with high-net-worth clients to understand their financial needs and provide personalized banking services.
- Managing client accounts, including opening and closing accounts, processing transactions, and ensuring compliance with regulatory requirements.
- Staying informed about banking products, services, and market trends to effectively advise clients and promote relevant products.
- Working closely with other banking professionals, such as Relationship Managers and Investment Advisors, to provide comprehensive financial solutions to clients.
- Ensuring compliance with banking regulations and internal policies to maintain the integrity and security of client accounts and transactions.
- Providing exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring client satisfaction.
Customer Relationship Officer
Abu Dhabi Islamic Bank
Abu Dhabi, United Arab Emirates
11.2014 - 12.2023
- Managed customer relations on ongoing basis to maximize customer retention.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Handled Banking Gold Center of Sheikh Zayed Branch and Baniyas as Customer Relationship Officer & Relationship Officer were I have assisted the customers in opening accounts, clearing, bank statements and opened Investments Deposits.
- Managed administrative tasks efficiently, ensuring smooth operations in Main ADIB Administration department.
- Administration Operator
Education
High School Diploma -
Um Al Emarat High School
Abu Dhabi, United Arab Emirates06.2013
Skills
- Opening and closing procedures
- Reviewing documents
- Relationship Building
- Operations understanding
- Customer Relationship Management
- Operations Management
Timeline
Associate Banker
First Abu Dhabi Bank
12.2023 - 04.2024
Customer Relationship Officer
Abu Dhabi Islamic Bank
11.2014 - 12.2023
High School Diploma -
Um Al Emarat High School