Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Reesha Houston

Mesa

Overview

13
13
years of professional experience

Work History

Coaching & Training Senior Associate

athenahealth
05.2022 - Current
  • Develop and deliver training programs for healthcare professionals
  • Engage in onsite foundational training ensuring staff competency and smooth system integration
  • Expert knowledge of athenahealth's products and services
  • Oversee enduser training during golive, & onboarding process of multiple clinics around the country
  • Educate clients on how to properly navigate Athena's EMR/EHR system, using the best in office support techniques during the implementation period
  • Deliver training and coaching instructions through on-site and remote support engagements
  • Use of professional workflows configured to optimize best practices to achieve maximum value of athenaheath's products and services

Senior Customer Experience Advocate

Carvana
01.2022 - 05.2022
  • Assist and coach sales advocates through escalated customer interactions and provide relevant feedback to promote career development
  • Resolutions, and escalations specialist
  • Apply forward-thinking solutions to advance the organization's mission

Clinical Patient Service Rep.

Froedtert & Medical College of WI
07.2015 - 11.2021
  • Pre-arrival central patient scheduling
  • Assist patients in registration and scheduling for outpatient services
  • Referral processing for multiple departments
  • Assist with training of new hires
  • Verify and maintain schedules for multiple physicians and specialty providers

Agent Services Specialist

Assurant Health
01.2012 - 07.2015
  • Assist sales agents with priority accounts for insurance product sales, enrollment and claims processing
  • Assist agents with developing sales strategies based on environmental factors
  • Verify underwriting status, and case management

Education

Business Administration

Alverno
South Milwaukee, WI

Skills

  • Insurance Sales
  • CRM Software
  • Cold Calling
  • Microsoft Outlook
  • Outside Sales
  • Business Development
  • Management
  • Recruiting
  • Athenahealth
  • Credit Analysis
  • Account Management
  • Upselling
  • Case Management
  • Team Leadership
  • Analytical thinking
  • Strong communication advocate
  • Organization and prioritization awareness
  • Career development training
  • SEL (social emotional learning) training
  • Retail sales
  • Call Center supervisor experience
  • Medical Administration
  • SalesForce applications specialist
  • Sales Management

Personal Information

Willing To Relocate: Anywhere

Timeline

Coaching & Training Senior Associate

athenahealth
05.2022 - Current

Senior Customer Experience Advocate

Carvana
01.2022 - 05.2022

Clinical Patient Service Rep.

Froedtert & Medical College of WI
07.2015 - 11.2021

Agent Services Specialist

Assurant Health
01.2012 - 07.2015

Business Administration

Alverno

Similar Profiles

CREATE PROFILE
Reesha Houston