Overview
Work History
Education
Skills
Timeline
Generic

Regina Espinoza

Goodyear

Overview

10
10
years of professional experience

Work History

PBX Operator

Aimbridge Hospitality
Long Beach
03.2024 - 12.2025
  • Operated multi-line phone system for efficient communication across hotel departments.
  • Directed incoming calls to appropriate staff while maintaining excellent customer service.
  • Assisted guests with inquiries and provided information about hotel amenities and services.
  • Resolved guest complaints promptly, ensuring satisfaction with communication services provided.

Retail Merchandise Associate

Marshalls
07.2023 - 02.2024
  • Process and prepare merchandise for sales floor
  • Store recovery
  • Assist with cashier/return transactions
  • Promote credit and loyalty program
  • Organized merchandise displays to enhance store aesthetics and customer experience.
  • Assisted customers in locating products and provided knowledgeable recommendations.
  • Processed incoming inventory and ensured accurate stock placement on shelves.

Corporate Security Receptionist

Metro One/ Pacific Life
04.2022 - 11.2022
  • Check in authorized personnel onsite
  • Monitor access control
  • Issue badges and access cards for employees
  • Monitor CCTV system
  • Data entry

Production Analyst

Loan Depot
03.2021 - 03.2022
  • Data entry
  • Review initial income/ credit profile for mortgage applications
  • Label documents for processing department to review
  • Internal support through effective pipeline

Front Desk Supervisor

Hampton Inn
08.2017 - 12.2020
  • Greet and register guest
  • Handle guest request and complaints
  • Communicate guest requests to appropriate department
  • Maintain inventory and order Suite Shop items
  • Cash handling and process credit card transactions
  • Assist with breakfast preparation, replenishment and cleanliness
  • Assist housekeeping with inspection, assign rooms to attendants, update room status in system, some sorting, processing and folding of linens

Project Manager

The Monaco Group
02.2016 - 08.2018
  • Entered work orders for production department
  • Import and process mail list
  • Merged and deduped files
  • Reviewed and submitted PDF proofs for client review
  • Processed postage statements

Education

Rancho Alamitos High School
Garden Grove, CA

Skills

  • Customer service
  • Order entry
  • Invoicing
  • 10-key by touch
  • POS/cash register
  • Inventory management
  • Call center
  • Data entry
  • MS Office programs
  • Gmail
  • Peachtree
  • QuickBooks
  • OnQ
  • Alpha and numeric filing
  • Forklift operator
  • Lenel
  • Avigilon
  • M4Docs

Timeline

PBX Operator

Aimbridge Hospitality
03.2024 - 12.2025

Retail Merchandise Associate

Marshalls
07.2023 - 02.2024

Corporate Security Receptionist

Metro One/ Pacific Life
04.2022 - 11.2022

Production Analyst

Loan Depot
03.2021 - 03.2022

Front Desk Supervisor

Hampton Inn
08.2017 - 12.2020

Project Manager

The Monaco Group
02.2016 - 08.2018

Rancho Alamitos High School
Regina Espinoza