Regina Espinoza
Goodyear
Overview
10
10
years of professional experience
Work History
PBX Operator
Aimbridge Hospitality
Long Beach
03.2024 - 12.2025
- Operated multi-line phone system for efficient communication across hotel departments.
- Directed incoming calls to appropriate staff while maintaining excellent customer service.
- Assisted guests with inquiries and provided information about hotel amenities and services.
- Resolved guest complaints promptly, ensuring satisfaction with communication services provided.
Retail Merchandise Associate
Marshalls
07.2023 - 02.2024
- Process and prepare merchandise for sales floor
- Store recovery
- Assist with cashier/return transactions
- Promote credit and loyalty program
- Organized merchandise displays to enhance store aesthetics and customer experience.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Processed incoming inventory and ensured accurate stock placement on shelves.
Corporate Security Receptionist
Metro One/ Pacific Life
04.2022 - 11.2022
- Check in authorized personnel onsite
- Monitor access control
- Issue badges and access cards for employees
- Monitor CCTV system
- Data entry
Production Analyst
Loan Depot
03.2021 - 03.2022
- Data entry
- Review initial income/ credit profile for mortgage applications
- Label documents for processing department to review
- Internal support through effective pipeline
Front Desk Supervisor
Hampton Inn
08.2017 - 12.2020
- Greet and register guest
- Handle guest request and complaints
- Communicate guest requests to appropriate department
- Maintain inventory and order Suite Shop items
- Cash handling and process credit card transactions
- Assist with breakfast preparation, replenishment and cleanliness
- Assist housekeeping with inspection, assign rooms to attendants, update room status in system, some sorting, processing and folding of linens
Project Manager
The Monaco Group
02.2016 - 08.2018
- Entered work orders for production department
- Import and process mail list
- Merged and deduped files
- Reviewed and submitted PDF proofs for client review
- Processed postage statements
Education
Rancho Alamitos High School
Garden Grove, CASkills
- Customer service
- Order entry
- Invoicing
- 10-key by touch
- POS/cash register
- Inventory management
- Call center
- Data entry
- MS Office programs
- Gmail
- Peachtree
- QuickBooks
- OnQ
- Alpha and numeric filing
- Forklift operator
- Lenel
- Avigilon
- M4Docs
Timeline
PBX Operator
Aimbridge Hospitality
03.2024 - 12.2025
Retail Merchandise Associate
Marshalls
07.2023 - 02.2024
Corporate Security Receptionist
Metro One/ Pacific Life
04.2022 - 11.2022
Production Analyst
Loan Depot
03.2021 - 03.2022
Front Desk Supervisor
Hampton Inn
08.2017 - 12.2020
Project Manager
The Monaco Group
02.2016 - 08.2018
Rancho Alamitos High School