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Regina Pine
Benson
Work Preference
Summary
Professional with extensive experience in medical transportation and behavioral health. Adept at fostering collaboration within teams and addressing patient needs during high-stress situations. Prepared to leverage skills for improved patient outcomes in a dynamic healthcare setting.
Overview
42
42
years of professional experience
Work History
Medical Transportation Driver
Owl Transportation
Tucson
05.2019 - Current
- Provided safe and timely transportation for patients to medical appointments.
- Operated medical transportation vehicles for patient transfers and appointments.
- Assisted patients with boarding and disembarking, ensuring comfort and safety during transitions.
- Ensured compliance with safety regulations and transportation protocols.
- Maintained vehicle cleanliness and conducted routine inspections to uphold safety standards and enhance patient experience.
- Demonstrated empathy and professionalism while interacting with patients and families.
- Collaborated with team members to optimize daily transportation routes.
- Communicated effectively with dispatch to receive updated information about trip assignments.
- Inspected vehicle daily to ensure safety and cleanliness standards were met.
- Monitored road conditions regularly to determine best routes for efficient travel time management.
- Adhered to safety protocols and procedures established by the organization at all times.
- Ensured that all required documents were up-to-date and valid before each trip.
- Responded promptly to any emergency situations that arose during transportation services provided.
- Coordinated with clients before scheduled pick-ups to confirm trip details, ensuring clear communication and timely arrivals.
- Reported any incidents or accidents involving vehicles immediately after they occurred.
- Provided assistance with loading and unloading luggage or other items from vehicles when requested by customers.
- Served as an ambassador for the organization by providing courteous customer service to passengers during trips.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Complied with traffic regulations to safely operate vehicles.
- Inspected vehicle tires, brakes, and safety equipment to ensure proper functioning.
- Followed safety regulations and state laws governing vehicle operation.
- Documented mileage and trip details for accurate record-keeping.
- Followed safety regulations and state laws governing vehicle operation.
Behavioral Health Technician
Royal Life Centers
Prescott
07.2017 - 01.2019
- Facilitated group therapy sessions to encourage patient engagement and interaction.
- Provided crisis intervention support during high-stress situations for patients.
- Provided crisis intervention services to patients in need.
- Monitored patient behavior and emotional state throughout treatment sessions.
- Maintained accurate documentation of patient progress and incidents daily.
- Documented behavioral incidents to keep accurate records.
- Collaborated with healthcare team to assess patient needs and responses.
- Educated patients on coping strategies and healthy lifestyle choices regularly.
- Provided emotional support to clients and patients dealing with difficult situations.
- Established and maintained professional working relationships with clients, staff and public.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Ensured a safe environment by following all safety protocols and procedures consistently.
- Completed daily client rounds and tracked client movements.
- Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
- Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Responded promptly to any emergency situations that may arise within the facility.
- Identified behaviors associated with substance abuse and recognized signs of being under the influence of alcohol or drugs.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Coordinated transportation for appointments outside the facility.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Advised clinical staff regarding appropriate interventions for behavioral issues.
- Assisted with execution of client activities, support groups, and field trips.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
District Attorney's Office of Butte County
Michael Ramsey, DA
Chico and Oroville, California
02.1990 - 02.1992
- Created, indexed, and maintained client binders.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Transcribed legal documents and phone conversations.
- Filed documents with courts on behalf of attorney.
- Screened telephone calls and forwarded to appropriate departments.
- Diligently edited legal correspondence for grammar and spelling.
- Received and placed telephone calls to clients and prospective clients.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Completed data entry of legal documents into electronic filing systems.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Assisted with preparation of trial materials and documents.
- Developed and maintained positive relationships with clients and colleagues.
- Created and printed legal documents for attorneys to review.
Office Supervisor
Far Northern Regional Center
California, California
01.1985 - 01.1990
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- overseeing employee recruitment and dismissal of excess staff.
- Provided materials preparation, notes and minute taking for meetings.
- Formulated workflow processes, tracked daily productivity, and adjusted strategies to enhance personnel performance.
- Updated reports, managed accounts, and generated reports for Social Workers.
- Assisted in cyber security
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
Two AI Certifications - Artificial Intelligence And Data Entry
Google Coursera
On-line06-2026
Graduated - Legal Secretarial
Sawyer College of Business
California06-1983
GED -
Chatsworth High School
California09-1982
Some College (No Degree) - Criminal Law
Umpqua Community College
OregonSkills
- Wheelchair handling
- Patient care
- HIPAA compliance
- Safe driving
- Defensive driving
- Vehicle maintenance
- Routine vehicle maintenance
- Log book maintenance
- Transportation logs
- Route planning
- GPS navigation
- Strong navigation skills
- Monitor traffic
- Follow routes
- Incident reporting
- Report preparation
- Customer service
- Customer-oriented
- Arizona Driver's license
- Multitasking
- Adaptive decision-making
- Problem resolution
- Arizona Driver's license
- Basic mechanical aptitude
- Technology navigation
- Team player attitude
- Professional demeanor
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Transportation logs
Timeline
Medical Transportation Driver
Owl Transportation
05.2019 - Current
Behavioral Health Technician
Royal Life Centers
07.2017 - 01.2019
District Attorney's Office of Butte County
Michael Ramsey, DA
02.1990 - 02.1992
Office Supervisor
Far Northern Regional Center
01.1985 - 01.1990
Two AI Certifications - Artificial Intelligence And Data Entry
Google Coursera
Graduated - Legal Secretarial
Sawyer College of Business
GED -
Chatsworth High School
Some College (No Degree) - Criminal Law
Umpqua Community College