REGINALD ROBINSON
Tucson
Summary
To seek and maintain full or part time positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Pharmacy Technician
United Rx Pharmacy
08.2010 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician
Omnicare Of Northern Il
08.2002 - 08.2010
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Customer Service Associate
Moody Bookstore
06.1997 - 08.2010
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Education
High School Diploma -
Troup County High School
Lagrange, GA06.1986
Skills
- Team Collaboration
- High-Volume Environments
- Assisting Pharmacists
- Speaking
- Patient Confidentiality
- Problem-Solving Skills
- Judgment and Decision-Making
- Resolving Complaints
- Point-of-Sale (POS) Software
- Time Management
- Reading Comprehension
- Staff Leadership
- Active Listening
- Resolving Customer Issues
Timeline
Pharmacy Technician
United Rx Pharmacy
08.2010 - Current
Pharmacy Technician
Omnicare Of Northern Il
08.2002 - 08.2010
Customer Service Associate
Moody Bookstore
06.1997 - 08.2010
High School Diploma -
Troup County High School
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