Rehab Amin
Abu Dhabi,UAE
Summary
Highly knowledgeable and experienced Pharmacy Manager with eight years of experience in all levels of dispensing and advice in UAE. Outstanding interpersonal skills with a track record of establishing positive relationships with customers, pharmaceutical representatives, medical professionals, healthcare organizations, and insurance providers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Medicina Pharmacy Group
01.2020 - 03.2024
- Generated detailed monthly sales reports for sales manager at end of the month.
- Prepared and updated all required documents of HAAD to be ready for auditing at any time.
- Coached and trained new pharmacists and supported them in integrating into operations smoothly and following all instructions
- Dealt with all insurance companies and became familiar with their process and procedures.
- Dealt with clinics within the pharmacy area to build good relationships, increase business through them, and open new business channels.
- Coordinated skincare events in beauty salons by 60% and increased customers' awareness of company products.
- Managed pharmacy near-expiry items as per each supplier policy and focused on pushing OTC items to be sold before the expiry dates by achieving 100% expiry-free.
- Managed daily orders with company drug stores and external suppliers
- Buddy trainer for the new company pharmacists through delivering and educating them on company SOPs, portfolio, HAAD regulations, and policies
- Cluster manager for many pharmacies and coordinates weekly/annual leaves.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care
- Expanded business opportunities by cultivating partnerships with local medical facilities and organizations
- Improved patient satisfaction by providing personalized consultations and medication management services
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits
- Streamlined pharmacy operations for increased efficiency by implementing new inventory management systems
- Implemented staff training programs to continuously develop skills and maintain professional licensure requirements
- Collaborated with store manager to maintain daily operations
- Developed policies and procedures for effective pharmacy management
- Trained pharmacy interns and newly hired pharmacy technicians
- Ordered all pharmacy supplies and kept check on inventory levels
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies
- Discussed medical histories with patients in effort to provide most effective medical advice
- Supervised team of ten front desk agents and helped to resolve issues arising during shifts
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction
Pharmacist
Medicina
02.2016 - 12.2019
- Prepared 100% of medications by reviewing and interpreting physician orders and detecting therapeutic incompatibilities.
- Dispensed 100% of medications by compounding, packaging, and labeling pharmaceuticals.
- Established oncology and biological medications.
- Controls medications by monitoring drug therapies and advising interventions
- Completes pharmacy operational requirements by organizing and directing pharmacists' workflow, verifying their preparation and labeling of pharmaceuticals, and verifying order entries, charges, and inspections.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients
Pharmacist
Dr, Heba Pharmacy
06.2012 - 07.2014
- Performed and prepared more than 100 medications daily by reviewing and interpreting physician orders and detecting therapeutic incompatibilities
- Dispenses 70% of daily medications by compounding, packaging, and labelling pharmaceuticals.
- Completes 100% of pharmacy operational requirements by organizing and directing pharmacists' workflow, verifying their preparation and labelling of pharmaceuticals, and verifying order entries, charges, and inspections.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems
- Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices
- Improved patient outcomes by providing comprehensive medication therapy management and counseling
- Managed a high volume of prescriptions daily while maintaining excellent customer service and attention to detail
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care
- Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques
- Maintained up-to-date knowledge of emerging pharmaceutical trends by attending conferences and completing continuing education courses
Pharmacist Trainee
Al Hussain Pharmacy
01.2008 - 01.2012
- Promoted a welcoming environment for patients, addressing their concerns, and providing detailed explanations regarding medications and treatment plans
- Acted as a reliable resource for patients seeking information on over-the-counter medications, vitamins, supplements, and health-related inquiries
- Cultivated professional relationships with local healthcare providers to facilitate seamless coordination of care between providers and the pharmacy team
- Contributed to a reduction in medication errors by consistently double-checking prescriptions for accuracy before dispensing
- Promoted public health initiatives by educating patients on proper medication disposal methods, drug abuse prevention strategies, and resources for additional support if needed
- Demonstrated commitment to exceptional customer service by promptly addressing patient complaints or concerns related to their medication therapy experiences within the pharmacy setting
- Participated in continuous education opportunities to stay informed about advances in pharmaceutical science, emerging drugs, or changes in clinical practice guidelines
- Maximized patient satisfaction by efficiently handling prescription refills, transfers, and prior authorizations from insurance providers
- Optimized workflow processes by assisting with medication labeling, packaging, and storage procedures
- Supported patient safety through diligent monitoring of potential drug interactions and adverse effects
- Displayed strong teamwork skills through effective communication with colleagues during shift handoffs or when seeking assistance on complex cases
- Supported the pharmacy''s quality improvement efforts by participating in regular audits of prescription records and documentation practices
Education
Bachelor of Science - Pharmacy collage
Assiut University
Egypt05.2012
Skills
- Medication Dispensing
- Drug Inventory Management
- Training and mentoring
- Pharmacy operations management
- Regulatory Compliance
- Service Delivery Optimization
- Patient Counseling
- Operations Management
- Insurance Billing
- Prescription Verification
- Employee Performance Evaluations
- Decision-Making
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Certification
HAAD License
ICDL
First Aid Advanced Course
First Time Manager
Additional Information
Holding UAE Driving License
UAE Residence
Timeline
Pharmacy Manager
Medicina Pharmacy Group
01.2020 - 03.2024
Pharmacist
Medicina
02.2016 - 12.2019
Pharmacist
Dr, Heba Pharmacy
06.2012 - 07.2014
Pharmacist Trainee
Al Hussain Pharmacy
01.2008 - 01.2012
Bachelor of Science - Pharmacy collage
Assiut University
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