Reid Van Vossen

As a barback and porter at Henry Uptown, I played a key role in ensuring the bar was fully stocked and organized with all necessary supplies and resources to serve guests efficiently. I supported both bartenders and baristas by maintaining clear communication about inventory levels, proper use of supplies, and restocking needs. Working closely with my manager, Dulce, I helped design and implement new systems to reduce waste and maximize resource utilization, improving overall workflow and efficiency behind the bar. My proactive approach ensured that the team could focus on providing excellent service while I managed the operational details.

At Henry Uptown, I worked as a dedicated and versatile barista, consistently supporting both front- and back-of-house operations. I was honored as the restaurant’s first-ever Employee of the Month, recognizing my reliability, teamwork, and commitment to excellent service. In addition to preparing quality beverages, I frequently stepped in to assist with back service and supported multiple areas of the restaurant to ensure smooth daily operations. My initiative and flexibility quickly earned recognition, leading to an early promotion within the organization to barbacking and portering.

• Maintains a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
• Greets and communicates with customers to take beverage orders and offer recommendations based on taste preferences.
• Manages coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.

• I work with a team in order to produce amazing product while also upholding a strong commitment to great customer service
• Demonstrated techniques on using multiple beverage machines with new team members.
• Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

• Delegated numerous responsibilities, including managing an on-site team.
• Strengthened ability to manage time and resolve conflicts swiftly.
• Managed various high-pressure scenarios effectively.

• Contributed to various operational processes throughout the shift.
• Ensured the availability of essential items at self-service stations during quiet times.
• Informed guests about daily specials in an engaging manner.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.