Izaiah Rodriguez
Avondale
Summary
Dynamic collections agent with proven negotiation skills at Empereon-Constar, consistently exceeding targets through effective account management and conflict resolution. Adept at training teams and managing high-volume calls, while maintaining compliance with safety standards. Recognized for delivering exceptional customer service and achieving mutually beneficial outcomes.
Experienced with waste management and sanitation procedures in diverse settings. Utilizes efficient methods to ensure clean and safe environments. Knowledge of proper handling of hazardous materials and compliance with safety regulations.
Overview
7
7
years of professional experience
Work History
Collections Agent
Empereon-Constar
11.2018 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Painter
Clayton Homes
07.2018 - 10.2018
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Consistently met safety regulations while working on-site at both residential and commercial properties.
- Kept accurate records of paint supplies and other materials.
Sanitation Worker
Atlas Logistics Group
10.2017 - 07.2018
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Collaborated with colleagues for timely completion of large-scale projects involving waste removal and facility maintenance.
Education
High School Diploma -
Antelope Union High School
Wellton, AZ06.2017
Skills
- Payment processing
- Negotiation techniques
- Account management
- Skip tracing
- Conflict resolution
- Team training
- Time management
- Hazardous waste management
- Surveillance techniques
- Safety compliance
- Equipment maintenance
- Chemical handling
Timeline
Collections Agent
Empereon-Constar
11.2018 - Current
Painter
Clayton Homes
07.2018 - 10.2018
Sanitation Worker
Atlas Logistics Group
10.2017 - 07.2018
High School Diploma -
Antelope Union High School
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