Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Renae Ironmonger

Scottsdale

Summary

Experienced in the restaurant industry with a strong focus on delivering exceptional customer service. Well-equipped to contribute to the success of any business. Effective in working with diverse individuals to consistently satisfy customers and ensure smooth operations. Excels in handling challenging situations with precision. Proven track record of meeting deadlines and achieving production goals. Currently pursuing 10 certifications in the cannabis industry to enhance skill set and knowledge.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Bartender/Server

Carlsbad Tavern
03.2019 - Current


  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Server/Bartender

El Dorado Bar & Grill
03.2019 - 03.2020
  • Responsible for maintaining a consistent level of customer service for all the guests, providing a memorable experience, as well as resolving any issues the guest may have during their visit
  • Accountable for individual cash, debit and credit transactions and preparing organized receipts, as well as being responsible for securing money for closing cash outs, ranging from an average of $100- $1500
  • Trusted with training new employees in payment transactions, product information, customer service and maintaining customer satisfaction

Customer Service Representative

Responsible Pest Control
01.2018 - 03.2019
  • Perform a variety of daily routine transactions for inbound call center
  • Assist customers with questions, requests, and troubleshooting of wireless devices
  • Meet and exceed individual and team goals and by engaging in strong relationships resulting in loyal repeat customers
  • Exceeding quality assurance goals and improving AHT (average hold times) with one step one call resolution
  • Handled and managed inbound call volume within call center metrics guidelines and productivity expectations

Server/Bartender/Manager

Pranksters & Pranksters Too
11.2000 - 03.2018
  • Enhance overall customer experience by providing support and resolution to customer service issues in efficient and professional manner; often eliminating the need for escalation to upper management
  • Maintain inventory and budget an efficient liquor cost of 20-22% monthly
  • Plan training schedules and facilitate classroom-styled training as well as on the job training with incoming employees for all front of house duties (Bartender, Server, Hostess, and Busser positions)
  • Sales building through developing and expanding the repeat clientele
  • Operate Point of Sale (POS) system for inputting data based on sales and manage precise cash drawer

Education

Associate Of Business Administration - General Business

Maricopa Community Colleges, Mesa Community College
Mesa, AZ
12.2024

Skills

  • Customer Service
  • Multi-tasking
  • Time Management
  • Problem Solving
  • Teamwork
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Cash register operation

Certification

Facility Agent License

Timeline

Bartender/Server

Carlsbad Tavern
03.2019 - Current

Server/Bartender

El Dorado Bar & Grill
03.2019 - 03.2020

Customer Service Representative

Responsible Pest Control
01.2018 - 03.2019

Server/Bartender/Manager

Pranksters & Pranksters Too
11.2000 - 03.2018

Associate Of Business Administration - General Business

Maricopa Community Colleges, Mesa Community College

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Renae Ironmonger