Renate Senter
Queen Creek
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
44
44
years of professional experience
Work History
Concierge
Condominium Associates
02.2010 - 08.2023
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Tour Manager
New World Travel
06.1979 - 03.2020
- Guided groups of up to 40 people on tours of visiting the US every two weeks during the tourism season lasting from March through October.
- In addition to this venue, I also managed incentive travel for a large international Company for 10 years throughout the World.
- I also implemented itineraries for international tour groups
- visiting the US
Education
Associate of Arts - Tourism And Travel Management
College in Germany
Goettingen Germany1990
Skills
- Project Oversight
- VIP Services
- Hospitality Management
- Air Travel
- Guest Accommodations
- Guest Experiences
- Emergency Situations
- Guest Satisfaction
- Concierge Assistance
- Special Requests
- Vendor Interaction
- Sightseeing Tours
Timeline
Concierge
Condominium Associates
02.2010 - 08.2023
Tour Manager
New World Travel
06.1979 - 03.2020
Associate of Arts - Tourism And Travel Management
College in Germany
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