Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Rene Garcia

Florence,AZ

Summary

Dynamic professional with extensive experience at the Arizona Department of Corrections and Arizona Department of Revenue. Proven expertise in conflict resolution and collections processing, successfully negotiating payment arrangements and enforcing compliance. Recognized for maintaining safety and security while training staff, enhancing operational efficiency, and fostering positive communication within teams.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Correctional Officer II

Arizona Department of Corrections
09.2004 - Current
  • Enforced facility regulations to maintain safety and security for inmates and staff.
  • Supervised inmate activities, ensuring compliance with institutional policies and maintaining order within the facility.
  • Trained new correctional staff on protocols, emergency procedures, and conflict resolution techniques.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Improved compliance with state and federal regulations by updating and enforcing facility policies.
  • Monitored surveillance equipment to detect and prevent unauthorized activities.
  • Enforced rules and regulations to maintain order among inmates.
  • Prepared reports to document incidents and violations.
  • Responded to inquiries from inmates and other members of public.
  • Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
  • Conducted regular inspections to ensure safety compliance and identify potential security breaches.

Tax Collector I

Arizona Department of Revenue, ADOR
04.2001 - 09.2004
  • Managed collection processes for delinquent personal income tax return and/or monies. Issuing statements and/or phone call attempts to contact the Individual(s)
  • Trained new staff on tax collection procedures with using an autodialing system and further educating new staff members the importance of following State and Federal guidelines in order to provide the best customer service to the public.
  • Utilizing other methods in order to collect on delinquent tax returns and/or monies due. Issuing bank Levies and Employment Garnishments.
  • Facilitated communication between taxpayers and the agency by providing clear explanations of tax policies, regulations, and requirements.
  • Maintained up-to-date knowledge of federal, state, and local tax laws, ensuring accurate application in all cases.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Making sure taxpayer information is updated and accurate by conducting random account audits of your case loads
  • Conducting skip tracing to locate a delinquent taxpayer utilizing Google(Internet), contacting last known employers and/or any listed references by phone or correspondences.
  • Collecting current, delinquent tax returns and/or monies due by mail or in person.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.

Tax Collector I

ARIZONA DEPARTMENT OF ECONOMC SECURITY
07.1994 - 10.1999
  • Managed collection process for Employer Unemployment Tax Returns
  • Analyze quarterly tax returns from Employers and collect any delinquent tax returns and/or monies due,
  • Negotiating payment arrangements with Business owners and/or accountants/CPA's to bring an account into compliance per State and Federal guidelines
  • Knowledge of bankruptcy statutes, rules and regulations. Obtaining information from attorneys or other Legal authorized representatives to resolve any delinquencies.
  • Knowledge of State and Federal policies and procedures to ensure the best quality customer service is provided to resolve delinquent accounts.

Education

Alhambra High School
Phoenix, AZ
06-1988

Skills

  • Customer research
  • Call center experience
  • Account analysis
  • Skip tracing
  • Collections processing
  • Debt negotiation
  • Payment acceptance
  • Conflict resolution skills
  • Excellent communication
  • Billing and collections best practices
  • Collections regulatory guidelines
  • Decision-making
  • Records management
  • Account reconciliation
  • Collections
  • Outbound calling
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Time management
  • First aid training
  • Emergency response
  • Correctional facility procedures
  • Policy enforcement
  • Restraint techniques
  • Inmate monitoring
  • Surveillance
  • Contraband seizure
  • Trained in defensive tactics
  • Work crew management
  • Incident reporting
  • Multitasking
  • Conflict resolution
  • Written communication
  • Radio communication
  • Patrol procedures
  • First aid and CPR certified
  • Firearms training

Accomplishments

  • Achieved professionalism recognition from a visitor by a letter that was written to the Director of the Az. Department of Corrections.
  • Promoted to Level II Corrections Officer after 1 year of employment.
  • Achieved the Collection of contraband through effectively helping with Unit and/or Searches
  • Achieved positive feedback and recognition by completing Property audits with accuracy and efficiency.
  • Documented and resolved Property Grievances which led to a positive outcome and recognition from the Deputy Warden and the Unit as a whole.

Certification

  • All Required Training from the Az. Department of Corrections per fiscal year.
  • Perfect Attendance Certificate
  • Uniformed Employee of the Quarter

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I have recently been interested in refurbishing wood furniture and would like to eventually start a business refurbishing wood furniture
  • Astrology

Timeline

Correctional Officer II

Arizona Department of Corrections
09.2004 - Current

Tax Collector I

Arizona Department of Revenue, ADOR
04.2001 - 09.2004

Tax Collector I

ARIZONA DEPARTMENT OF ECONOMC SECURITY
07.1994 - 10.1999

Alhambra High School

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Rene Garcia