Rene Ruiz
Phoenix
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
1
1
Certification
2028
2028
years of professional experience
Work History
Assistant Manager
Walmart
Phoenix
05.2014 - 07.2027
- Mentored team members on customer service best practices and store policies.
- Assisted in training new coaches on operational procedures and employee engagement.
- Developed and implemented strategies to enhance team collaboration and efficiency.
- Facilitated communication between management and associates to address concerns.
- Organized team meetings to discuss goals, challenges, and achievements regularly.
- Supported inventory management by overseeing product placement and stock levels.
- Promoted a positive work environment through recognition of team efforts and successes.
- Supervised team to ensure high standards of customer service.
- Coordinated inventory management and stock replenishment processes.
- Trained staff on company policies and procedures for operational excellence.
- Assisted in developing promotional strategies to enhance store performance.
- Led staff meetings to communicate goals and address team concerns.
- Implemented training programs to enhance employee skills and knowledge.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in managing daily store operations and team performance.
- Coordinated training sessions for new associates to enhance productivity.
- Organized inventory management and merchandise displays to optimize sales.
- Implemented customer service strategies to improve shopper satisfaction.
- Supervised cash handling processes and ensured compliance with policies.
- Developed schedules for staff to maintain adequate coverage during shifts.
- Monitored stock levels and placed orders to prevent inventory shortages.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
Customer service
Exxon Mobil
Tolleson
05.2003 - 04.2007
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Carpenter Apprentice
Carpenters Union
Phoenix
- Assisted skilled carpenters in measuring and cutting materials accurately.
- Learned to operate basic carpentry tools and equipment safely.
- Supported the assembly of wooden structures and frameworks under supervision.
- Maintained a clean and organized work environment for efficient operations.
- Followed safety protocols to prevent accidents on job sites consistently.
- Collaborated with team members to complete tasks effectively and efficiently.
- Observed techniques from experienced carpenters to improve skills and knowledge.
- Participated in training sessions on carpentry methods and best practices regularly.
- Cut materials on job site to prepare for installation.
- Cut and shaped material to specified measurements using hand tools such as saws, chisels, planes, and drills.
- Cleaned job sites daily after completion of each task ensuring no debris was left behind.
- Completed hands-on training with skilled carpenters, resulting in woodwork proficiency with equipment.
- Worked with supervisor in order to learn proper techniques for various carpentry tasks.
- Performed rough framing tasks such as laying out walls or installing studs in preparation for drywall installation.
- Helped with movement of materials and equipment to different job sites.
Education
Certification On Food Safty -
Food Safty
Skills
- Customer service
- Inventory management
- Team collaboration
- Operational training
- Strategic planning
- Employee engagement
- Performance improvement
- Promotional strategies
- Leadership development
- Staff mentoring
- Workload management
- Schedule oversight
- Team motivation
- Customer service and satisfaction
- Employee supervision
- Financial reporting
- Financial management
- Food safety management
- Inventory control
- Team building
- Employee training
- Staff supervision
Certification
- Food safety manager
- Electric jack
- Walkie stack
- Safety team
Languages
English
Full Professional
Spanish
Limited
Accomplishments
- Employee of the month
- Sale of fire arms
Affiliations
- Video games
- Yard work
- Collect hats
References
References available upon request.
Timeline
Assistant Manager
Walmart
05.2014 - 07.2027
Customer service
Exxon Mobil
05.2003 - 04.2007
Carpenter Apprentice
Carpenters Union
Certification On Food Safty -
Food Safty