Renee De Santos
Gilbert
Summary
Case Manager with extensive experience at Heritage Court, specializing in patient advocacy and clinical documentation. Proven ability to coordinate discharge plans and enhance communication among healthcare teams, leading to improved patient outcomes. Expertise in crisis management and care coordination, with a strong focus on client rights and needs. Achievements include developing personalized care plans that significantly improve client well-being.
Overview
21
21
years of professional experience
Work History
Case Manager
Heritage Court post acute of Scottsdale
01.2023 - 04.2025
- In my duties as case manager I met with residents upon admission and weekly to ensure a safe discharge plan.
- I worked on maintaining their skilled need to be in a skilled nursing facility; faxing or emailing their insurance plans.
- I had weekly conversations with their insurances as well.
- When a discharge date had been set I would notify the resident about their discharge date, confirm their address and set up home health.
- I maintain communication with the home health agency prior to discharge and post discharge.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Supported family members by providing information on local support groups.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Consulted with staff on resolution of complex service issues.
- Coordinated support services and optimized communication between healthcare workers and patients.
Security Officer
Mountain View High School Marine Corps JROTC
07.2022 - 07.2023
- Operated communication systems between officers stationed throughout the facility.
- Monitored CCTV systems to ensure safety and security of premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Patrolled crowds during events to preserve order and promote security.
- Maintained high levels of alertness throughout shifts.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
Special Education Instructional Assistant I and II
Mesa Public Schools
12.2018 - 07.2023
- Work one on one with a special needs child who is in a wheelchair, I transfer him multiple times a day to perform different tasks.
- I help him spell words phonetically, we do hand over handwriting, help him with his personal hygiene needs, ie toileting and G tube feeding.
- I help him go from one destination to the next within the school.
- In addition to the one-on-one teaching, I also run small groups within the special needs classroom one day a week, helping the students with their math, reading and writing.
- I test children based on the QPS assessment.
- If my kiddo is done with his work, I also assist other students within the classroom.
- No job is beneath me, and I will do any task assigned to me, I love working with my special needs kiddos.
- Aided disabled students in using restroom facilities.
- Managed class of special education students in absence of lead teacher.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Monitored student needs and supported mobility-restricted students.
- Maintained appropriate contacts with district, intermediate units and state special education leaders in continued compliance of special education programs.
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Participated in supervision of students during lunch, physical education and after-school extracurricular activities to maintain peaceful and productive environment.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Provided assistance to students with special needs, including those with physical and learning disabilities.
- Fostered positive and trusting relationships with students to increase engagement.
- Transitioned students across grade levels through careful planning and preparation.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Cleaned and organized classrooms, materials, and supplies.
Security Guard
Allied Barton Security Services
07.2006 - 02.2008
- At Allied Barton I worked alongside nurses as they helped patients.
- I mostly patrolled the exterior of the medical facility and as needed, I helped escort EMT's and firefighters to assist the patient.
- I also greeted patients as they came in for their appointments.
- When the building received deliveries, I monitored the delivery personal and signed off on the deliveries.
- I was the first face the patients saw when they entered the facility.
Waitress/ Hostess/Server Trainer
International House of Pancakes
08.2004 - 07.2006
- At IHOP I worked alongside my fellow servers in helping customers order their food and take it out to them.
- On occasion I did handle cash.
- I mostly worked with customers and answered any questions they had pertaining to the menu and placed their orders.
- I also did a lot of cleaning and side work, which was preparing some food for the morning staff.
- Examples of side work are: cutting up lemons, getting salad dressings prepped, ensuring all the food had proper labels with expiration dates.
- I was promoted to server trainer after a manager saw how professional and efficient I was with a difficult customer.
Education
Bachelor of Science - Psychology
Ashford University-Online
05.2025
Medical Assistant - medical assisting
Technical School
05-2011
Skills
- Home health care
- Patient advocacy
- Clinical documentation
- Interpersonal communication
- Emotional support
- Problem solving
- Team collaboration
- Record management
- Wound care
- Insurance authorization
- Communication
- Special needs care
- Basic nursing skills
- Child psychology
- Organization
- Photocopying
- Grading
- Group facilitation
- Reading assistance
- Writing assistance
- Cooking
- Cleaning
- Typing speed 60 WPM
- Relationship building
- Cultural sensitivity
- Multitasking and organization
- Task prioritization
- Analytical thinking
- Interpersonal skills
- Problem-solving aptitude
- Client advocacy
- Multitasking
- Professionalism
- Emotional awareness
Leadership Experience
I am a constant learner and I believe in myself that I can help you in every way possible, no task is too small for me. I am a bit on the obsessive compulsive side and I believe that is a benefit because I will not stop until a task is complete, I am persistent in situations. I am punctual, timely and a positive upbeat person.
Communication Skills
I believe I will be an asset to the classroom because I enjoy working alongside children and helping them reach their goals. Autistic children are very dear to me, I too have a son with a mild form of Aspergers, and a nephew with Attention Deficit Disorder. With my personal experience in working with special needs children, I know how to handle children when they are having a breakdown and I will remain calm and help to calm the child to the best of my ability. I will not run when times are troubling in the classroom, you can count on me to be a vital resource for you.
Timeline
Case Manager
Heritage Court post acute of Scottsdale
01.2023 - 04.2025
Security Officer
Mountain View High School Marine Corps JROTC
07.2022 - 07.2023
Special Education Instructional Assistant I and II
Mesa Public Schools
12.2018 - 07.2023
Security Guard
Allied Barton Security Services
07.2006 - 02.2008
Waitress/ Hostess/Server Trainer
International House of Pancakes
08.2004 - 07.2006
Bachelor of Science - Psychology
Ashford University-Online
Medical Assistant - medical assisting
Technical School
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