Summary
Overview
Work History
Education
Skills
Timeline
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Renee Gerke

Maricopa,AZ

Summary

Seasoned Operations Manager and talented leader with six years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

14
14
years of professional experience

Work History

Operations Manager

Lennar Mortgage Company
03.2022 - 02.2025
  • Managed daily operations of two divisions for optimal productivity and customer satisfaction.
  • Supervised a team of twelve employees, fostering a positive work environment and emphasizing professional growth.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Collaborated with senior management to create strategic plans for future branch growth and expansion.
  • Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Managed pipeline of post-closing tasks, prioritizing urgent cases as needed.
  • Collaborated with underwriters, processors, and loan officers to resolve discrepancies in documentation.

Operations Manager - Consumer Direct

Peoples Mortgage Company
11.2018 - 02.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Mortgage Processor

Peoples Mortgage Company
01.2011 - 11.2018
  • Collaborated with team members to share knowledge and best practices for mortgage processing.
  • Monitored timelines to ensure timely processing of applications and adherence to deadlines.
  • Communicated with clients to gather necessary information and clarify any discrepancies.
  • Coordinated with underwriters and loan officers to facilitate smooth processing of mortgage applications.
  • Facilitated a positive work environment within the mortgage processing team through active participation in meetings and collaborative problem-solving sessions.
  • Ensured accuracy of loan documentation, meticulously cross-checking figures and calculations before submission for approval.

Education

High School Diploma -

Springfield High School
Springfield, OR

No Degree -

Lane Community College
Eugene, OR

Embark Leadership Training
Miami FL

NMLS

Skills

  • Strategic Problem Resolution
  • Leadership Experience
  • Process Improvement Oversight
  • Client Support
  • Operations monitoring
  • Performance monitoring

Timeline

Operations Manager

Lennar Mortgage Company
03.2022 - 02.2025

Operations Manager - Consumer Direct

Peoples Mortgage Company
11.2018 - 02.2022

Mortgage Processor

Peoples Mortgage Company
01.2011 - 11.2018

High School Diploma -

Springfield High School

No Degree -

Lane Community College

Embark Leadership Training

NMLS

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Renee Gerke