Malik Harley
Tempe
Summary
Dynamic professional with proven success at Glencoco in exceeding sales targets and enhancing customer service. Leveraging strong interpersonal skills and expertise in CRM navigation, I drive continuous improvement in operations, as demonstrated during my tenure at Total Quality Logistics Inc. Committed to delivering exceptional results and fostering client relationships.
Overview
3
3
years of professional experience
Work History
SDR Intern
Wealth University
01.2025 - Current
- Sorted and organized files, spreadsheets, and customer reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Gained valuable experience working within the tech sales industry, applying learned concepts directly into relevant work situations.
SDR
Glencoco
01.2024 - Current
- Proven ability to meet quotas and sales targets.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Senior Logistics Account Executive
Total Quality Logistics Inc.
03.2022 - 01.2024
- Championed the adoption of new technologies, tools, and best practices to drive continuous improvement in logistics operations and account management capabilities.
- Assessed potential risks associated with specific shipments or routes; implemented contingency plans as needed to prevent delays or disruptions in the supply chain.
- Analyzed performance metrics to identify areas of improvement within the logistics process.
- Conducted regular client meetings to discuss ongoing projects, address concerns, and gather feedback for continuous improvement initiatives.
Education
Atlantic High School
Port OrangeCertificate of Business -
Daytona State College
Daytona Beach, FLSkills
- Interpersonal and social skills
- Professionalism and etiquette
- Microsoft Office Suite
- Data entry
- CRM navigation
- Call control
- Customer service
- Call center operations
Languages
English
Native or Bilingual
Timeline
SDR Intern
Wealth University
01.2025 - Current
SDR
Glencoco
01.2024 - Current
Senior Logistics Account Executive
Total Quality Logistics Inc.
03.2022 - 01.2024
Atlantic High School
Certificate of Business -
Daytona State College
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